Operations Trainer - Fulfillment (2:00PM - 10:30PM CT)

The Operations Trainer should have a broad subject matter expertise, have consistently met performance expectations and have demonstrated the ability to train and develop team members on tasks required for the department workflow. The Operations Trainer will continue to do critical front line work and will be a key contributor to support all departmental tasks and responsibilities. This role is developmental in providing an opportunity for a strong contributor with the ability to explain tasks and train others to take a step forward in their career and provide an opportunity to demonstrate higher level leadership abilities.

• →High level of contribution in front line, day to day work as assigned by leadership
• →Provide training on department tasks to new hires, cross trainees and existing team members requiring additional support
• →Help coordinate the completion of cross training through communication and scheduling with designated trainees
• →Provide a high level of subject matter expertise to the department in supporting continuous improvement projects including training guides and SOP development
• →Support leadership in diagnosing and improving performance of team members
• →Embody AnewHealth’s Core Values in all communications and interactions.
• →Other duties as assigned.

The above essential functions are representative of major duties of positions in this job classification. Specific duties and responsibilities may vary based upon departmental needs. Other duties may be assigned similar to the above consistent with knowledge, skills and abilities required for the job.  Not all of the duties may be assigned to a position.

• High school diploma /GED required.
• Trainee, Registered, or Certified Technician with their site’s State Board of Pharmacy.

• Proven experience in departmental workflows and processes
• Highly preferred: Prior experience with ExactCare operational workflow and processes in assigned department.

• Strong attention to detail
• Demonstrates strong time management and organizational abilities
• Excellent verbal and non-verbal communication
• High level understanding of adjudicating claims and overcoming rejections
• Ability to adapt to different training outcomes
• Uses strategic planning to develop training schedule/program that adheres to departments goals and expectations
• Demonstrates ability to multi-task and support various aspects within Operations