IT Support Specialist

Guatemala·Guatemala Citymid

Customer Support SpecialistCustomer

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Quick Summary

Overview

Where you’ll work: Guatemala City, GU, GT IT & Tech Ops at GoTo GoTo’s IT & Tech Ops team enables a remote-first, high-performance workplace—powered by state-of-the-art AI technology.

Technical Tools

Customer Support SpecialistCustomer

Guatemala City, GU, GT

GoTo’s IT & Tech Ops team enables a remote-first, high-performance workplace—powered by state-of-the-art AI technology. We’re dedicated to delivering seamless digital experiences that boost productivity and collaboration for every employee worldwide. By harnessing AI, we automate routine tasks, proactively identify solutions, and open new doors for global teamwork and problem-solving. Join our tech innovators and help reimagine the future of work for our teams and customers.

Work as part of a global team to provide top class support to internal employees,
Troubleshoot standard technical queries related to hardware and software products (e.g. Microsoft products, operating system, networking, GoTo products)
Manage the resolution of all incidents/tickets, per respective SLA processes and guidelines.
Providing basic advice and assist with basic user training.

Reliable, dependable, flexible, and able to multi-task with priority.
Excellent problem solving, analytical, verbal, and written communication skills in the everyday environment.
Windows 11 and MacOS basic knowledge. Linux knowledge/experience is advantageous.
Microsoft Office 365 basic knowledge.
Basic network knowledge
Light to medium physical exertion, routine bending, and lifting may be required

What We Offer

~2 min read

At GoTo, we care about helping our people succeed at work and feel supported in life. Our employee benefits and programs are designed to support your well-being, growth, and sense of belonging. Here's what you can expect as part of our team:

✓Comprehensive health benefits

✓Generous paid time off, including paid holidays, volunteer days, quarterly self-care days, and company-designated no-meeting days

✓Tuition reimbursement and access to instructor-led and on-demand learning and development programs

✓The Thrive Global Wellness Program, a confidential Employee Assistance Program (EAP), a wellness app and one-on-one wellness coaching

✓Employee-led communities and programs, including Employee Resource Groups (ERGs), GoTo Gives, and charitable matching