Case Manager

We named our company firsthand because we believe that lived, or “firsthand,” experience is invaluable for gaining trust and building meaningful relationships. While we are listing this role externally as Peer Recovery Specialist—a widely recognized term—internally we refer to this important role as firsthand Guide (fG), or a Core Guide. In our peer-led model, fGs play a critical role in outreach and engagement, supporting individuals living with SMI to achieve and maintain both behavioral and physical wellness. Trust is at the heart of everything we do, and fGs are uniquely empowered to connect with people who have disengaged from—or never accessed—the services and supports that can improve their quality of life. This role carries the expertise of a Peer Recovery Specialist, but with our distinctive approach and mission woven into every interaction.

The Core Guide partners closely with other members of the firsthand Care Team to drive whole health wellness. This includes working closely with clinicians and other support team members to ensure individuals get the support they need. fGs act as the point of contact for individuals, helping them schedule appointments, advocate for their needs and set and achieve goals.

As a Core Guide, you will:

Conduct community outreach to individuals with SMI in homes, community locations, and care settings like shelters, hospitals, and emergency departments
Support individuals health needs by scheduling appointments, ensuring clinical visits are attended and completed, and assisting with telehealth access
Build trust and relationships by addressing immediate needs and empowering individuals to identify and pursue personal recovery goals
Serve as the primary point-of-contact, using advanced engagement techniques to facilitate ongoing connection and engagement in supportive services
Help  address social determinants of health, facilitating access to benefits, resources, and transportation
Assist with care coordination, advocating for individual goals, accompanying individuals to appointments, and addressing post-discharge needs
Provide timely and thorough documentation of encounters and participate in case reviews and team collaboration
Perform initial and ongoing telephonic outreach
Participate in ongoing training and professional development
Understand that as firsthand learns and grows, your role will constantly evolve. This job description represents many key elements of this role, but they are subject to change

Core Guides should have:

Empathy, compassion, and approachability 
Excellent listening, communication, and interpersonal skills
Personal knowledge of recovery
Patience, persistence and a desire to help individuals experiencing SMI and/or SUD on their wellness journey
Comfort working collaboratively within multidisciplinary team
Basic proficiency with smartphone and computer technology 
Openness to receiving feedback and a commitment to professional growth

The required experience you bring to this role includes:

Benefits
Our full-time compensation package includes a base salary, equity, and performance bonus potential, supported by comprehensive health, dental, vision, and mental wellness coverage. We offer a 401(k) with company match and 16 weeks of paid parental leave for both parents. In your first year, you will accrue 120 hours of vacation annually (4.62 hours per pay period), which steps up to 160 hours annually (6.15 hours per pay period) after one year—all within a welcoming, inclusive culture.