IT Service Design & Transition Process Consultant

• Coordinate Service Design and Service Transition activities from initial assessment through operational handover.
• Review and assess Service Design Packages (SDP), including service scope, architectural design, technical and organisational dependencies, environments and release requirements.
• Evaluate the completeness and operational feasibility of Service Design documentation and identify missing prerequisites, dependencies, ownership and acceptance conditions.
• Define transition scope, stakeholder maps, RACI matrices and interfaces with relevant ITIL practices.
• Prepare and maintain transition plans covering prerequisites, milestones, quality gates, risks, mitigation measures, rollback provisions and acceptance criteria.
• Coordinate stakeholders and resources involved in transition activities and manage cross-team dependencies and escalations.
• Monitor transition progress and ensure alignment with approved Service Design requirements and Change Management processes.
• Coordinate operational readiness assessments and verify required deliverables before service acceptance.
• Ensure the availability of operational and technical documentation covering areas such as architecture, installation and maintenance procedures, backup and restore, disaster recovery, high availability, monitoring, capacity, security and configuration management.
• Coordinate testing and validation evidence required for operational acceptance, including performance-related validation when applicable.
• Support formal service acceptance, service catalogue updates and handover into Operations.
• Perform post-transition evaluations, identify outstanding risks and corrective actions, and coordinate lessons learned and transition closure.
• Document AS-IS and TO-BE processes, workflows, operational interfaces, decision points, escalation paths and RACI matrices.
• Ensure process documentation and improvements are aligned with ITSM practices and operational responsibilities.
• Use ITSM tools to maintain traceability of transition activities, decisions, approvals and operational handovers.
• Provide structured reporting, including transition status, risk logs, action registers and escalation points.

• Strong knowledge of IT Service Design, IT Service Transition and IT Service Management (ITSM) practices.
• Strong understanding of ITIL practices, including Change Management, Release Management, Service Validation, Configuration Management and Knowledge Management.
• Experience assessing Service Design Packages (SDP) and identifying operational gaps, risks, dependencies and acceptance conditions.
• Experience in transition planning, operational readiness, risk and impact assessment, service acceptance and operational handover.
• Experience designing and documenting AS-IS / TO-BE processes, workflows, RACI matrices and escalation paths.
• Working knowledge of ITSM tools, including workflows, RFCs, task management, CMDB, traceability and reporting.
• Good understanding of enterprise infrastructure environments, including networks, virtualisation, storage, backup and restore, monitoring, security, high availability, disaster recovery and application dependencies.
• Ability to define and monitor quality gates, acceptance criteria, readiness checklists and post-transition evaluation criteria.

• Bachelor’s or Master’s degree in IT, Business Management, or a related field.
• Minimum 7 years of overall IT experience, including at least 3 years in Service Transition, Service Delivery or IT Operations Management; around 10 years of overall IT experience with 4–5 years in a directly relevant role is preferred.
• Proven experience transitioning enterprise infrastructure services into operational support across multiple technical teams and suppliers.
• Strong analytical skills with the ability to assess complex service environments, identify gaps and challenge incomplete deliverables.
• Ability to facilitate workshops and coordinate dependencies across technical, operational and management stakeholders.
• Strong communication, documentation and stakeholder management skills.
• ITIL 4 Foundation certification is strongly preferred; advanced ITIL certifications are considered an asset.
• Experience in complex, multi-site or large enterprise environments is considered an asset.
• Fluency in English is required; French is a strong asset.

• An attractive salary package
• A good work-life balance environment
• The assurance of working in cutting-edge technologies in an entrepreneurial spirit.
• The opportunity to develop your skills thanks to tailor-made training courses according to your needs
• A good job in a friendly place

If you wish to integrate a dynamic structure on a human scale while working with the latest technologies, don't wait anymore and join Cronos!