As a Functional Support Specialist you will have the opportunity to contribute to our on-going success by delivering quality and timely services during and post implementation of our products to our customers for all project deployments. This position provides first line support to our customers and provides the opportunity to learn new technologies and enterprise applications in delivering better service to our government customers.

Conducting level 2 support , warranty service and maintenance of ITMIS Application

Evaluate whether an incident should be worked, deferred, or escalated based on issue severity.

Monitor system performance and generate periodic performance/monitoring reports

Making resolution reports

Updating the documents including deliverables

Making software change logs

On demand work

Liaising with different stakeholders and other counterparts

Possess strong communication and inter-personal skills

Display the ability to both lead and support

Should be results-oriented

Ability to relate complex ideas in a manner that may be comprehended by staff with little background in ICT and public financial management techniques

Possess the ability to work under pressure while managing several tasks

Candidates should be fluent in English and Sinhalese (Proficiency in Tamil will be an added advantage)

Provide feedback to Sales, Product Management and Development on future product requirements based on interaction with clients

Develop new or modify existing custom solutions, including forms and reports

A Bachelors degree or above in Accounting/ Business Management/ Finance.

3 years experience in finance (budgeting process, accounting, debt and payroll) with utilisation of an IT Application System.

Qualifications in ICT will be an added advantage.

Experience working in the public financial management reform program and working with information management systems would be considered an asset

Must be able to write and speak English and Sinhala/Tamil fluently.

We thank all applicants for their interest; however, only those selected for an interview will be contacted. FreeBalance is an inclusive employer dedicated to building a diverse workforce to increase the representation of the designated groups based on each country’s legislation. We encourage applications from all qualified candidates and will accommodate applicants’ needs under the respective labour law throughout all stages of the recruitment process.

Functional Support Specialist - Sri Lanka

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