Business Process Specialist (Austin Government Relations, Grants Division)

About This Position

Under general supervision, this position performs professional level work involving research and analysis of a variety of routine/semi routine administrative and operational support duties in the area of project management, quality management, performance measurement, change management and business process improvement. Provides support and assistance to senior process consultants, auditors and team leaders. 

Essential duties and functions, pursuant to the Americans with Disabilities Act, may include the following. Other related duties may be assigned.

• →Assists in planning, executing and closing projects in a variety of operational and/or administrative situations related to specific assignments/areas.
• →Develops and maintains databases to support data analysis and research findings for business projects.
• →Assists in preparation of recommendations for implementation of new or revised policies, procedures, and/or process changes/improvements.
• →Writes reports that summarize findings, data collection techniques, implementation options, etc.
• →Establishes project schedules using project planning software/tools, updates, and maintains project status reports. Communicates project/process status.
• →Conducts research, analyzes trends, determines accuracy and relevancy of data/information, and uses sounds judgment to evaluate alternatives.
• →Facilitates and documents meetings, action items, and processes using flowcharting methodologies.
• →Maintains positive working relationships with managers, supervisors, employees and other stakeholders to gain their cooperation and support.

Must possess required knowledge, skills, abilities, and experience and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed.

• Knowledge of business strategies, objectives, planning, development and management processes and process improvement.
• Knowledge of research methodologies, cost/benefit analysis, statistics and financial modeling.
• Knowledge of applicable City of Austin, state and federal statutes, ordinances and codes.
• Knowledge of performance measures, quality improvement programs and project management methods.
• Skill in oral and written communication using a variety of formats including: print communication, electronic format, presentations and telephonic.
• Skill in using computers and related software applications.
• Skill in data analysis and problem solving.
• Ability to quickly recognize and analyze irregular data and situations.
• Ability to work independently and with teams.

• Graduation with a Bachelor’s degree from an accredited college or university with major coursework in a field related to the job, plus one (1) year experience related to the job.
• Experience may be substituted for education up to a maximum of four (4) years.

• Experience analyzing large datasets
• Advanced Excel experience  including pivot tables and graphs
• Grant management knowledge including documentation and compliance tracking  
• Experience supporting and troubleshooting grant software operations 
• Experience developing training materials and delivering training 
• Ability to travel to more than one work location 

The Grants Division is part of Austin Government Relations. The Grants Division helps City departments find, secure, and manage grant funding that supports Austin’s priorities. The team connects people, processes, and opportunities so that grant funding can create and sustain community-serving projects.

The Business Process Specialist will support the City’s Advantage enterprise grant software and provide operational support, training, and guidance to all departments that receive grants from federal, state, or local grantors. Additionally, the Business Process Specialist will assist with administrative system management and operational support, including quality control, for project management activities. This role will also contribute to business process improvement and change management initiatives.

Please be sure to detail on the application all previous employment that you wish to be considered as part of your qualifications.

• A detailed, complete employment application is required. It helps us to better evaluate your qualifications and will be used to determine salary if you are selected for this position. Be sure to provide job titles and employment dates for all jobs you wish to be considered.
• A résumé is required, but will not substitute for a complete employment application. Please include contact information from previous employers.
• A cover letter is also required. In the cover letter candidates should describe, in concise detail, their interest in this position and highlight any prior experience that is relevant to this position

• Verification of your education (which may include high school graduation or GED, undergraduate and/or graduate degrees) will be required. You must provide proof of education from an accredited organization/institution.
• And are in the military or a veteran, you will need to provide a copy of your DD- 214 prior to confirming a start date.

Monday – Friday; 8:00 a.m. – 5:00 p.m.
Hours will vary based on operational needs.

919 Congress Avenue, Austin Texas 78701

If you are selected for this position, and meet the Driver Safety Standards in the City of Austin Driver Safety Program, you may drive when necessary to multiple locations as part of your regular job duties. Otherwise, you are responsible for getting to and from these locations.

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• Make a Difference: Join a team driving meaningful change in one of the fastest-growing cities in the nation.

• Value and Innovation: Work in an environment where employees are valued, and innovation thrives.

• Competitive Benefits: Enjoy a comprehensive compensation package that includes generous leave, work-life balance programs, and extensive benefits.

• Retirement Security: Plan for the future with the City of Austin Employees' Retirement System.

• Sustainable Transportation Options: Commute easily with access to public transit and bike-friendly infrastructure.

• Focus on Wellness: Stay healthy through wellness programs, on-site fitness centers, and mental health support.

• Career Growth: Advance your skills and expertise with professional development and leadership opportunities.

• Modern Workspaces: Work in innovative and sustainable environments that foster collaboration and inspiration.

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EEO Statement for City of Austin:

The City of Austin will not discriminate against any applicant or employee based on race, creed, color, national origin, sex, gender identity, age, religion, veteran status, disability, or sexual orientation. In addition, the City will not discriminate in employment decisions on the basis of an individual's AIDS, AIDS Related Complex, or HIV status; nor will the City discriminate against individuals who are perceived to be at risk of HIV infection, or who associate with individuals who are believed to be at risk.

City of Austin is committed to compliance with the Americans with Disabilities Act. If you require reasonable accommodation during the application process or have a question regarding an essential job function, please call (512) 974-3210 or Texas Relay by dialing 7-1-1.