Client Service Executive

• →Develop and maintain strong executive-level relationships with assigned clients.
• →Identify key decision-makers and sponsors within client organizations
• →Establish regular executive business reviews and strategic planning discussions with client leadership
• →Serve as a primary executive contact for high-priority matters
• →Position Quadax as a trusted business partner that delivers measurable value and long-term success
• →Gain a thorough understanding of key client business objectives, challenges, growth strategies, and technology roadmap
• →Guide the creation of account engagement plans designed to strengthen executive relationships
• →Lead strategic account planning efforts for assigned clients
• →Maintain executive oversight of regional service performance
• →Provide oversight to and rely upon Account Managers to lead daily client interactions, issue resolution, project coordination, and operational account activities
• →Ensure Account Managers have the resources, support, and direction necessary to effectively serve clients
• →Monitor overall account health and proactively address retention risks
• →Develop and execute account retention strategies for at-risk clients
• →Establish and monitor meaningful performance metrics and service benchmarks
• →Promote accountability and professional development throughout the regional team.
• →Ensure the regional team is aligned with company objectives and client expectations.
• →Partner with Sales, Product Development, Implementation, and Executive Leadership to deliver exceptional client experience

• →Interview and assist with the selection of regional team members
• →Support and arrange for onboarding and development of new employees
• →Provide coaching, mentorship, and leadership development to regional team
• →Review and approve visit reports and other client interaction data
• →Serve as an escalation point for Account Managers
• →Develop at-risk and delinquent client account reporting and manage the hold/reactivation of clients.
• →Manage credit, debit, and refund requests related to client billing.
• →Participate in internal meetings, strategic planning sessions, and client conferences as needed.
• →Address disciplinary issues and perform timesheet and time-off approvals
• →Other duties as needed

• Bachelor’s degree or equivalent healthcare industry experience
• Exceptional executive presence and communication skills
• Proven ability to build relationships with senior and executive-level business leaders
• Aptitude for analytical analysis and ability to leverage AI
• Strong emotional intelligence and interpersonal effectiveness
• Consultative and strategic mindset
• Ability to collaborate and influence without direct authority
• Strong coaching and leadership abilities

Salary Range: $110k-$120k