Customer Service Representative

• →Act as the primary point of contact for customer inquiries via phone and email. Provide clear, accurate product information and support.
• →Accurately process new orders, returns, and exchanges according to company policies and guidelines.
• →Investigate and resolve product or service issues promptly and professionally to maintain customer satisfaction and retention.
• →Perform daily administrative and financial functions, including customer billing, accounts receivable entries, and file maintenance.
• →Document all customer interactions and details accurately in our CRM system for historical tracking and cross-functional visibility.
• →Conduct periodic follow-ups with existing customers to assess satisfaction levels and identify support opportunities.
• →Partner with internal specialists for quotes and work alongside technical support teams to resolve complex customer inquiries.
• →Maintain organized records, adhere to safety protocols, keep a clean workstation, and assist with special projects or additional duties as assigned.

• High School Diploma or equivalent required.
• Prior customer service experience, ideally within a manufacturing, industrial, or transportation environment.
• Clear and professional written and verbal communication skills.
• Basic troubleshooting ability and comfort learning technical product lines and software systems.
• Strong organizational habits, attention to detail, and thorough note-taking skills.
• 2–3 years of customer service or administrative experience in an industrial setting.
• Associate or Bachelor’s degree in Business Administration or a related field.
• Basic familiarity with industrial or transportation products.

The Dixon Group is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices and laws. Accordingly, to the fullest extent required by applicable law, The Dixon Group strictly prohibits and does not tolerate discrimination against employees, applicants, or any other covered persons.  

The Dixon Group is committed to protecting the privacy rights of its employees and job applicants to the fullest extent required by applicable law. To that end, personal information will be collected solely for those legitimate business purposes recognized by law, and then maintained in a manner consistent with all applicable laws and regulations pertaining to document retention requirements. The Dixon Group does not sell personal information to third parties, and does not share such personal information with third parties except when authorized by law to do so (e.g., in response to a lawful subpoena; mandatory tax reporting; etc.)