Case Intake & Packaging Clerk (Entry Level)

Join National Dentex - a leading healthcare organization specializing in the dental industry! We offer a full spectrum of specialized products, services, and technologies to address any dental restoration need. We are seeking to fill a number of key positions within our organization including this Case Intake & Packaging Clerk opportunity at NDX Nelson Dental Laboratory in Rochester Hills, MI. 

The regular hours for this position are from 8:00 AM to 4:30 PM, Monday through Friday, and may vary from time to time.  

This is a full-time position featuring employee benefits including: health, dental, vision, disability, and life insurance; paid holiday, vacation, and sick time; 401K with company contribution; and tuition reimbursement!  

• →Receive cases through local delivery driver or national carrier
• →Disinfect and organize case contents into individual case pans and prepare for data entry
• →Responsible for packaging, billing, and invoicing all finished cases
• →Assist with answering incoming calls
• →Make outgoing calls to customers' offices
• →Respond to all inquiries from customers' offices

• →Unpacking and sanitizing new work as needed following instruction which includes wearing protective gear
• →Sorts and attaches doctor prescriptions
• →Responsible for properly packing all completed cases
• →Responsible for verifying and properly consolidating all cases to prepare for shipping
• →Responsible for utilizing UPS and FedEx software and properly maintaining database integrity and account naming procedures
• →Disburse cases for local drivers
• →Maintain proper level of assembled shipping boxes
• →All other jobs as assigned

• Computer skills
• Must be able to read, write, speak and understand English
• Strong attention to detail
• Multi task
• Phone etiquette

• Preferred: High school diploma or equivalent
• Demonstrated relevant employment experience may be considered in lieu of education
• Dental office experience preferred
• Dental terminology knowledge preferred
• Billing experience preferred
• Working knowledge of Microsoft Office required

• Disinfectant process chemicals
• Personal protective equipment as required
• Office equipment

• Regularly required to sit, stand, walk, and/or reach
• Exhibit fine motor skills and/or perform repetitive motions
• Good manual dexterity
• Ability to walk and stand for long periods of time
• Repeated bending and kneeling
• May be required to push, pull, lift, and/or carry up to 20 pounds