Senior Manager II, Enterprise Systems

Plans, manages, and coordinates program activities related to enterprise systems to include planning, designing, installation, acceptance of software integration and distribution for network operating systems; manages cloud services, enterprise domain name, and mail services; maintains inter-department relationships to support business needs and development; exercises leadership to design, implement, assess, and revise the program.

This job operates in a professional office environment and has a noise level of mostly low to moderate. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax machines.

Per the FCFPSA collective bargaining agreement, this position is eligible for telework as defined by Regulation 4417.

• Any combination of education and experience equivalent to a bachelor's degree in computer science, information technology, or a related field.
• Five (5) years of experience in information system engineering or a related field, two (2) years of which shall have been in an oversight or supervisory role.
  • Advanced degree(s) beyond the minimum degree requirement in a relevant field may be considered for some experience.
• Knowledge of theory, principles, and practices of functional applications and engineering design related to computer systems and network technologies.
• Knowledge of software related to operating systems, routing, and web server, and enterprise email applications.
• Knowledge of enterprise names and email applications.
• Knowledge of tool sets such as Terraform, PowerShell, Ansible, and Python.
• Proficiency in the use of data compilation, analysis, and reporting.
• Ability to plan, manage, evaluate, and supervise programs and personnel.
• Ability to effectively lead teams in multiple projects.
• Ability to facilitate meetings and/or present information to groups.
• Ability to produce reports, specifications, and contract documents.
• Ability to formulate life cycle projections.
• Ability to engage effective problem-solving and analytic skills.
• Ability to establish and maintain collaborative working relationships across the Division.
• Ability to communicate effectively, both orally and in writing.

1. Exercises leadership in integrated program management to include project initiation, planning, organization, implementation, administration, management, and sustainment of enterprise servers and systems.
2. Collaborates with other departments to ensure that the infrastructure is aligned with the Division's strategic goals.
3. Manages a team of engineers and ensures the needs of business partners are met effectively.
4. Oversees installation, configuration, and maintenance of on-premise and cloud-based servers, systems, and solutions.
5. Applies engineering concepts and principles to the design of cloud-based and hybrid solutions.
6. Evaluates business needs, defines functional requirements and technical specifications, and engineers secure and efficient solutions or enhancements.
7. Monitors system availability against established performance standards and troubleshoots and resolves operating system problems.
8. Evaluates and implements innovative and/or automated approaches for system administration tasks.
9. Remains current with industry trends and best practices to recommendation improvements or modifications and/or new policies, programs, or systems to deliver customer services for users more effectively.
10. Serves as a software administrator for enterprise operating systems and servers.
11. Manages the monitoring of enterprise systems to ensure proper functioning.
12. Assesses unit requirements and results.
13. Tracks and monitors budgets and provides recommendations and advice related to budget development and forecasting.
14. Prepares cost estimates and benefits of proposed projects and formulates system life-cycle plans.
15. Manages data compilation, analysis, and reporting for evaluation and future planning.
16. Represents the program, department, or the Division in negotiating or facilitating resolution regarding matters of significance.
17. Presents information and recommendations to senior management team.
18. Negotiates and/or manages contracts, grants, partnership agreements, and/or memoranda of understanding/agreements.
19. Oversees the work of vendors or contractors.
20. Performs related duties as required or assigned.