SENIOR SYSTEMS ADMINISTRATOR

The Governor’s Office of Strategic Planning and Budgeting (OSPB) is seeking a highly motivated, public-service-minded individual to serve on the Grants and Federal Resources Team (GFRT). This team supports prudent fiscal stewardship of federal and state dollars to advance equitable outcomes for Arizona citizens.

As the Senior Systems Administrator for the statewide SaaS grants platform, this position oversees platform configuration, release validation, data synchronization, cross-platform integrations, and multi-agency technical coordination.

Working in close collaboration with the platform vendor, state IT and finance teams, and agency leaders, you will maintain a secure, resilient, and audit-ready enterprise environment.

Key job responsibilities will include:

• Security & Audit Readiness: Partner with Cybersecurity, Privacy, and Records Management teams to ensure configurations comply with statewide IT policies, data-retention schedules, and accessibility standards. Participate in security assessments and disaster-recovery validation

• Vendor Management: Serve as the technical liaison to the SaaS software vendor in managing vendor ticket escalations,SLA tracking, enhancement requests, defect resolution, and product roadmap alignment• Serve as the lead technical owner and administrator for the statewide SaaS grants platform, operating as the primary escalation point for advanced technical issues beyond the vendor’s support escalation framework

• Troubleshooting: Monitor system interfaces, transactions, API queues and error handling. Partner with integration teams to resolve synchronization discrepancies, failed transactions, duplicate records, and data exception

• Access Management: Administer organizational hierarchies, program permissions, and security roles adhering to least-privilege and segregation-of-duties principles

• Identity Integration: Support Single Sign-On (SSO) integration with the State's identity provider. Coordinate automated provisioning/deprovisioning, Multi-Factor Authentication (MFA), and account lifecycle processes

• Data Governance: Work with integration team to support data migration, legacy-data cleanup, and post-conversion reconciliation between the grants platform and accounting systems

• System Configuration: Administer, configure, and maintain the platform. Support agency configurations, funding opportunities, application forms, scoring models, workflows, approval routes, and reporting requirements while preserving statewide governance standards

• Release & Change Management: Evaluate vendor release notes, assess impacts, coordinate testing System Integration Testing (SIT) and User Acceptance Testing (UAT), and manage production releases. Maintain a documented, tested, and approved configuration baseline

• Standardization: Support agency configuration across the entire grant lifecycle configurations while maintaining reusable templates, naming conventions, and version controls

• Integration Support: Serve as the primary technical liaison between the platform vendor and the State’s departments. Coordinate and validate interfaces connecting the grants platform to state ERP/financial systems (e.g., AZ360), enterprise identity providers, and document repositories via REST APIs, SFTP, webhooks, and scheduled batch jobs

• Incident Management & Runbooks: Direct triage and vendor escalation for integration outages, perform root-cause analyses, maintain technical runbooks, and track service-level performance metrics

• Reporting: Build, maintain, and troubleshoot standard and scheduled reports, dashboards, and data extracts to support agency, executive, and state/federal reporting requirements

Knowledge, Skills, & Abilities

• Platform & Workflow Configuration: Demonstrated experience in SaaS administration, including complex workflow/business-rule configuration, reporting, and working within a shared-responsibility cloud model

• Technical Stack:

Identity & Access Management (IAM): (Microsoft Entra ID / Active Directory, Okta)

Relational database querying: SQL queries, data validation,exceptions analysis

Data transfer protocols: SFTP, scheduled batch files, managed file transfers

Collaboration & Service Tools: Microsoft 365, advanced Excel

REST APIs & Webhooks, API testing tools

Authentication & Provisioning protocols

• Integrations: Hands-on experience supporting and troubleshooting system integrations using APIs, SFTP, scheduled jobs, webhooks, and middleware

• Technical Acumen: Deep understanding of SaaS cloud architecture, data governance, and strict access controls (least privilege). Highly skilled in diagnosing configuration, integration, and data synchronization issues

• Cross-Functional Collaboration: Ability to work collaboratively across security, technical engineers, business teams such as finance, agency, and vendor teams

• Financial/ERP Integrations: Hands-on experience integrating SaaS platforms with enterprise financial systems (e.g., AZ360, Workday, SAP, Oracle, Microsoft Dynamics 365)

• Advanced Technical Skills: Practical experience with API troubleshooting and modern auth/provisioning protocols (OAuth 2.0, SAML, OpenID Connect) and automated account provisioning SCIM

• Public Sector & Domain Knowledge: Understanding of public-sector fiscal operations, subrecipient monitoring, and compliance/audit requirements

• Data & Business Intelligence: Familiarity with complex data migrations, data validation rules, and BI/reporting tools (Power BI, Tableau, SSRS)

• Documentation: Exceptional skill in preparing clear user-friendly technical documentation, runbooks, operational checklists, user guides, and executive summaries

• Execution in High-Pressure Environments: Strong problem-solving and stakeholder-management skills, with the ability to manage competing priorities, communicate risks clearly, and maintain platform stability during critical, deadline-driven business cycles

• Statewide/Grants Experience: Prior experience administering a statewide or multi-agency SaaS platform

• Certifications: ITIL Foundation or relevant cloud/systems administration certifications

Experience

• A Bachelor’s Degree in Information Technology, Computer Science, Information Systems, or a related field with 5 years of experience administering enterprise SaaS, ERP, CRM, or grants/case-management platforms; or an equivalent combination of directly related education and professional experience

• Employees who drive on state business are subject to driver’s license record checks, must maintain acceptable driving records and must complete any required driver training (see Arizona Administrative Code R2-10-207.12.)

• Requires possession of and ability to retain a current, valid state-issued driver’s license appropriate to the assignment

If this position requires driving or the use of a vehicle as an essential function of the job to conduct State business, then the following requirements apply: Driver’s License Requirements.

The State of Arizona offers a comprehensive benefits package to include:

• Optional employee benefits include short-term disability insurance, deferred compensation plans, and supplemental life insurance

• Life insurance and long-term disability insurance

• Vacation plus 10 paid holidays per year

• Health and dental insurance

• Retirement plan

• Sick leave

Learn more about the Paid Parental Leave program here. For a complete list of benefits provided by The State of Arizona, please visit our benefits page

• Positions in this classification participate in the Arizona State Retirement System (ASRS)

• Note that enrollment eligibility will become effective after 27 weeks of employment

• If you have any questions please feel free to contact Ariel Gonzalez at agonzalez@az.gov for assistance