Customer Service Invoicing Specialist

Serves as the primary lead for Billing Operations in Mexico, overseeing accurate and timely invoice generation while ensuring full compliance with Mexican tax regulations, SAT requirements, CFDI 4.0 standards, and Anexo 20 guidelines. Directs and coordinates end-to-end billing activities from order acceptance through invoice issuance, supporting revenue recognition, operational excellence, and customer satisfaction while maintaining adherence to internal controls and compliance requirements.

Owns and drives the Shipped Not Invoiced (SNI) portfolio, leading analysis, reporting, risk identification, and resolution of invoicing barriers to minimize revenue delays and improve cash flow performance. Partners closely with Credit & Collections, REPSE, Finance, Logistics, Customer Service, Sales, and other commercial teams to resolve complex billing, tax, and invoicing issues, support collection efforts, and optimize the order-to-cash process.

Leads, coaches, and develops a team responsible for billing operations, regulatory compliance, process execution, and continuous improvement initiatives. Plays a key role in regional and global projects focused on invoicing, automation, compliance, operational efficiency, and scalable process improvements that strengthen business performance and the customer experience.

• Fluent in English with strong verbal and written communication skills.
• Strong knowledge of Mexican tax regulations, SAT requirements, CFDI 4.0 standards, electronic invoicing processes, and Anexo 20 guidelines.
• Proven experience in Billing Operations, Order-to-Cash (O2C), Accounts Receivable, or Customer Operations environments.
• Demonstrated leadership experience managing and developing teams, including workload prioritization, performance management, coaching, and employee development.
• Strong working knowledge of SAP ECC and SAP CRM.
• Experience utilizing ERP systems within complex multinational organizations.
• Salesforce experience preferred.
• Experience managing Shipped Not Invoiced (SNI) portfolios, invoicing controls, revenue-related reporting, and issue resolution.
• Strong analytical, critical thinking, and problem-solving skills with the ability to identify root causes and implement sustainable corrective actions.
• Proven ability to collaborate effectively with Finance, Credit & Collections, Logistics, Customer Service, Sales, Compliance, and other key stakeholders.
• Experience leading process improvement, automation, compliance, and operational excellence initiatives that drive efficiency and business results.
• Strong organizational and project management skills with the ability to manage multiple priorities in a fast-paced environment.
• Advanced proficiency in Microsoft Office applications, particularly Excel, reporting tools, and data analysis.
• Ability to influence stakeholders, drive cross-functional alignment, and support strategic business objectives in a dynamic environment.