Experience & Compliance Specialist

At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at jnj.com

As guided by Our Credo, Johnson & Johnson is responsible to our employees who work with us throughout the world.  We provide an inclusive work environment where each person is considered as an individual.  At Johnson & Johnson, we respect the diversity and dignity of our employees and recognize their merit.

Johnson & Johnson is recruiting for an Experience & Compliance Specialist to be located in New Brunswick, NJ.

At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at https://www.jnj.com/.

The Experience & Compliance Specialist supports North America Procurement stakeholder engagement, compliance activities, audit readiness, experience management, and business process improvement initiatives. Working under general supervision, the role provides operational support and functional expertise across Experience Services, SOX controls, Audit Management, North America projects, and regional-specific activities including, but not limited to, Escheatment and Asset Recovery.

The position works closely with Global and Regional Service Delivery teams, business stakeholders, and compliance partners to deliver a positive user experience, maintain compliance requirements, and support continuous improvement initiatives.

• Experience: Support Level 3 issue resolution, stakeholder engagement, service recovery, Experience Center activities, and user education.
• Compliance & Controls: Support SOX control execution, control monitoring, documentation, and remediation activities.
• Audit & Tax Support: Assist with internal and external audits, evidence collection, walkthrough preparation, tax-related operational support, and action tracking.
• AP Projects: Support North America projects, acquisitions and divestitures, process improvements, testing activities, and change adoption.
• Regional Specific Activities: Support activities such as Escheatment & Asset Recovery, unclaimed property investigations, recovery efforts, compliance tracking, and issue resolution.

• Support North America Experience operations and stakeholder service activities.
• Assist in resolving escalated user and business issues.
• Gather stakeholder feedback and identify opportunities to improve processes and user experience.
• Support service reviews, governance reporting, and operational metrics.
• Maintain Experience Center content and support training and knowledge-sharing activities.
• Collaborate with Global and Regional Service Delivery teams to support business partner relationships.

• Support North America SOX control and tax-related compliance activities.
• Perform control monitoring, documentation reviews, and compliance reporting.
• Assist with audit requests, evidence collection, walkthrough preparation, and action tracking.
• Support audit readiness activities and remediation efforts.
• Escalate compliance, control, or audit concerns to leadership when appropriate.

• Support AP transformation initiatives and regional projects.
• Participate in acquisitions and divestitures, process improvements, system implementations, and testing activities.
• Assist with process standardization and continuous improvement programs.
• Support automation, AI, and digital enablement initiatives.
• Track project activities, action items, and risks.

• Support Escheatment and Asset Recovery activities across North America.
• Assist with unclaimed property compliance activities and case management.
• Coordinate investigations of aged items and recovery opportunities.
• Support reporting, documentation, and issue resolution activities.
• Identify trends and recommend process improvements.

• Share process knowledge and best practices with team members and stakeholders.
• Support training and onboarding activities.
• Participate in knowledge-sharing sessions and continuous learning initiatives.
• Build effective working relationships across teams and functions.

• Identify opportunities to improve efficiency and user experience.
• Support process improvement initiatives through data analysis and issue identification.
• Assist with adoption of automation, AI, and digital solutions.
• Promote standardized processes and compliance practices.

• A minimum of a Bachelor's degree is required.
• A minimum 3 years of Procurement, Finance, Accounts Payable, Compliance, Audit, Shared Services, or related business experience.
• Strong collaboration, communication, and stakeholder management skills.
• Learning agility and openness to change.
• Experience with SAP ERP, including MM and FI modules.
• Strong analytical, organizational, and problem-solving skills.
• Fluency in English (written and verbal) is required.
• Additional language capabilities are an advantage.
• This position is located in New Brunswick, NJ and may require up to 5% domestic and international travel.

• Good understanding of Source-to-Pay and Payments processes.
• Shared Services or Global Business Services experience.
• Experience supporting audits, controls, compliance, or process improvement initiatives.
• Familiarity with automation, AI, and digital tools.
• Experience supporting projects or change initiatives.

Johnson & Johnson is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, protected veteran status or other characteristics protected by federal, state or local law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act. 

Johnson & Johnson is committed to providing an interview process that is inclusive of our applicants’ needs. If you are an individual with a disability and would like to request an accommodation,  external applicants please contact us via https://www.jnj.com/contact-us/careers . Internal employees contact AskGS to be directed to your accommodation resource.

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