Pharmacy Accounts Receivable Collections Specialist

McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of you and those we serve – we care.

What you do at McKesson matters. We foster a culture where you can grow, make an impact, and are empowered to bring new ideas. Together, we thrive as we shape the future of health for patients, our communities, and our people. If you want to be part of tomorrow’s health today, we want to hear from you.

At Biologics by McKesson, we simplify access to medication and deliver personalized care to support the best possible outcomes for every patient, partner, and therapy—one at a time.

Typically requires 5+ years of related experience.

• →Accounts Receivable Management: Effectively prioritize and manage a high-volume workload based on claim age, complexity, and urgency. Own the accounts receivable process for assigned accounts, leveraging reporting, analytics and account reviews and take action to support key revenue cycle performance metrics.
• →Insurance and Patient Collections: Analyze complex insurance and patient accounts outstanding more than 31 days, establish timely follow-up in accordance with payer policy, and apply effective collection strategies to accelerate resolution.
• →Claims Research and Appeals: Investigate denials, overpayments, underpayments, and rejections; identify root causes; recommend appropriate solutions; prepare appeals; and coordinate timely claim resubmissions in collaboration with internal and external partners.
• →Adjustments and Refunds: Process approved account adjustments and issue overpayment refunds promptly.
• →Patient, Payer, and Internal Collaboration: Respond clearly, professionally, and sensitively to patient balance, account, and claim inquiries; and partner with payers and internal teams to resolve issues within timely filing and organizational requirements.
• →Collection Documentation and Performance: Work 50–70 accounts per workday while accurately documenting collection activity, claim status, and account disposition in accordance with established quality and productivity standards.
• →Compliance: Maintain current knowledge of third-party payer and CMS reimbursement requirements and follow all applicable policies, procedures, and guidelines.
• →Team and Operational Excellence: Participate actively in billing and collections meetings, contribute to account resolution, and support continuous improvement.
• →Additional Responsibilities: Perform other duties as assigned by the supervisor or manager.

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Associate degree in healthcare administration, business, or a related field is preferred.

McKesson provides equal employment opportunities to applicants and employees, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, genetic information, or any other legally protected category. For additional information on McKesson’s full Equal Employment Opportunity policies, visit our Equal Employment Opportunity page.

McKesson is committed to being an Equal Employment Opportunity Employer and offers opportunities to all job seekers including job seekers with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, please contact us by sending an email to (United States) Disability_Accommodation@McKesson.com or (Canada) Accessibility@mckesson.ca. Resumes or CVs submitted to this email box will not be accepted.