GV Payroll Manager

ADP is hiring a GlobalView Manager, Payroll. The primary focus of this position is to function as an owner by focusing on associates’ development, managing talent, overall service delivery, timely and accurate delivery of payroll processing.  Including managing both internal and external service experience of our business while ensuring we achieve the margin targets and positive client experience measured by NPS.  This position will be responsible for overseeing and managing the payroll specialist teams.  Responsible to ensure timely actions and resolution of payroll processing is completed for our clients requested through the Siebel system.

The goal is to deliver the maximum value in the most efficient sustainable time while providing the highest possible quality to clients and society.  The Client Service Manager is responsible for both the associate and client experience.

At ADP we are driven by your success. We engage your unique talents and perspectives. We welcome your ideas on how to do things differently and better. In your efforts to achieve, learn and grow, we support you all the way. If success motivates you, you belong at ADP.

RESPONSIBILITIES:

• Lead a payroll specialist team and provide direction on team activities including resource optimization, performance expectation settings, offering coaching and mentoring, supporting a culture of self-development and talent growth.
• Role will be responsible for a portfolio of clients and oversight of daily operations as it relates to payroll and collaborating with internal teams to ensure a One ADP approach for a better client experience.
• Ensure Payroll Specialists are trained and prepared for their roles and responsibilities within the service structure.
• Accountable for implementing the strategic direction of the business, including managing client escalations, tools, and process adoption, KPI’s, and managing to the service metrics.
• Collaboration across multiple functional leaders (Project Services, Implementation) to have a smooth transition of incoming projects within the Service Teams.
• Develop and maintain client relationships both internal/external at all levels of client and ADP organizations.
• Drives a performance-based and learning culture that engages Service Teams to achieve excellence.
• Contribute to improve client satisfaction scores (NPS); partner with client success team to create an action plan to address issues and improve client’s satisfaction as necessary.
• Partner with the different internal teams to identify ways of increasing revenue and generating services in compliance with the pricing policy.
• Support the delivery of the various projects (outside of the scope of Project Services) to meet the clients’ expectations.
• Collaborate with other Client Service Managers, Business Owners and Transformation Team to continuously streamline the Service Operations process and tools while keeping the client at the center of any improvement.
• Participate and support GV programs, strategic initiatives, stretch assignments, and collaboration opportunities with other business units.
• Performs other related duties as assigned.

QUALIFICATIONS REQUIRED:

• Over 3 Years, Up to 5 Years of Directly Related Experience
• At least 5 years of experience managing payroll production teams
• Bachelor's Degree or its equivalent in education and experience
• Bilingual - Spanish English background is required as role will be working with clients in Mexico.

PREFERRED QUALIFICATIONS: Preference will be given to candidates who have the following:

• Strong expertise in payroll process, compliance and regulations specific to Mexico
• Bilingual in Spanish and English
• SAP product knowledge/experience and practice of other Client Relationship Management (CRM) tools
• Strong knowledge of ADP applications, payroll systems, and payroll processing procedures
• Experience implementing and standardizing payroll-related processes across multiple teams
• Demonstrated project management skills, including planning, resource management, execution, and issue resolution
• Strong consultative skills with the ability to guide clients toward compliant and effective payroll solutions
• Excellent customer service, stakeholder management, and relationship-building skills
• Ability to influence, gain buy-in, and navigate challenges through clear and professional communication
• Strong collaboration skills with the ability to work effectively across teams and departments
• Strong analytical and problem-solving abilities
• Excellent verbal and written communication skills
• Self-motivated with demonstrated initiative, professionalism, and enthusiasm
• Proficiency with Microsoft Office applications, including Excel and Word