Customer Service - Patient Access Associate III

At R1, we’re transforming how healthcare works by combining nearly two decades of revenue cycle expertise with advanced technology, including analytics, AI, intelligent automation and workflow orchestration. We pair that technology with the irreplaceable expertise of our people to help hospitals, health systems and medical groups improve financial performance, simplify administrative complexity and create better experiences for patients and providers.

All Together Better defines our culture and the way we work. We’re a diverse, global team united by a shared mission to make healthcare work better for all. Across technology, operations and support functions, our people bring deep expertise, empathy and ingenuity to the work we do. Here, collaboration fuels progress, adaptability sparks innovation and every voice can help shape what’s next for R1 and the future of healthcare.

Shift: The position rotates every week so associates work across day, evening, and night shifts.

• Week 1: 7:00 AM–3:30 PM | Off Monday & Tuesday
• Week 2: 3:00 PM–11:30 PM | Off Tuesday & Wednesday
• Week 3: 11:00 PM–7:30 AM | Off Thursday & Friday
• Week 4: 12:00 PM–8:30 PM | Off Saturday & Sunday

Essential Responsibilities
Work with Team Members to support their success and professional development.

• Ensure the team meets production standards, deadlines, and work schedules.
• Monitor work trends and promptly communicate staffing or operational needs to the Patient Access Manager and/or Facility Lead.
• Ensure a consistently high level of customer service is delivered and maintained.
• Provide superior customer service to patients, address patient concerns, and recommend appropriate solutions.
• Ensure proper workflow procedures are followed by the entire team.
• Monitor team productivity, including adherence to schedules and departmental guidelines established by R1 Management.
• Maintain a high level of confidentiality regarding management-level discussions and information.
• Support the effectiveness of the quality assurance program.
• Maintain flexibility to work across multiple areas based on business needs.
• Ensure patient privacy and confidentiality policies and standards are followed.
• Effectively utilize available departmental resources, including staff, equipment, and technology.
• Complete daily worklists and reports within registration and billing systems.
• Participate in the selection, training, and development of Patient Access Representative staff.
• Help ensure the team meets production, quality, and performance metric expectations.
• Prioritize tasks effectively to support productivity and departmental goals.
• Promote a positive, motivated, and people-focused culture that supports Team Member morale and engagement.
• Delegate responsibilities and work assignments appropriately when needed.
• Maintain effective and consistent communication and collaboration with other departments.
• Complete special projects, duties, and assignments in a timely and efficient manner as directed by R1 Management, the Patient Access Manager, and/or Facility Lead.
  
  Education Level
  High School - Equivalent experience will be considered
  
  Experience Level
  Minimum of 4 years of experience

The healthcare system is always evolving — and it’s up to us to use our shared expertise to find new solutions that can keep up. On our growing team you’ll find the opportunity to constantly learn, collaborate across groups and explore new paths for your career.

Our associates are given the chance to contribute, think boldly and create meaningful work that makes a difference in the communities we serve around the world. We go beyond expectations in everything we do. Not only does that drive customer success and improve patient care, but that same enthusiasm is applied to giving back to the community and taking care of our team — including offering a competitive benefits package.

R1 RCM Inc. (“the Company”) is dedicated to the fundamentals of equal employment opportunity. The Company’s employment practices , including those regarding recruitment, hiring, assignment, promotion, compensation, benefits, training, discipline, and termination shall not be based on any person’s age, color, national origin, citizenship status, physical or mental disability, medical condition, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status or any other characteristic protected by federal, state or local law. Furthermore, the Company is dedicated to providing a workplace free from harassment based on any of the foregoing protected categories.

If you have a disability and require a reasonable accommodation to complete any part of the job application process, please contact us at 312-496-7709 for assistance.

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To learn more, visit: R1RCM.com

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