Delivery Supervisor - Charleston, WV

ATTENTION MILITARY AFFILIATED JOB SEEKERS - Our organization works with partner companies to source qualified talent for their open roles. The following position is available to Veterans, Transitioning Military, National Guard and Reserve Members, Military Spouses, Wounded Warriors, and their Caregivers. If you have the required skill set, education requirements, and experience, please click the submit button and follow the next steps. Unless specifically stated otherwise, this role is "On-Site" at the location detailed in the job post.

Charleston, WV, US, 25177
Requisition ID: 267909

Locations: Charleston

Pay Range: $65,000 annually 

Schedule: Monday - Friday; 5:00am start time 


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Career Growth: Clear pathways to advance and develop your career
Competitive Benefits: 401(k) match + health coverage + employee stock purchase plan
Purpose-Driven: Create meaningful impact in the communities you serve
Professional Development: Dedicated training + personalized mentorship
Join us - your refreshing new chapter starts here!

Job Overview
The Delivery Supervisor will lead a team responsible for the efficient full-service delivery and merchandising of company products while meeting company distribution objectives. This role will onboard new teammates; respond to customer issues; optimize route efficiency; adhere to safety and compliance policies, and foster a positive working environment. The Supervisor will lead and train an assigned team of merchandisers using proper techniques to develop skills, conducting up to three Right Execution Daily (RED) rides per week with the assigned delivery merchandisers.

Duties & Responsibilities
Partner with Talent Acquisition on the hiring process, including, interview and onboarding, to ensure the right fit for the role, an excellent onboarding experience, and to achieve budgeted staffing needs
Manage, lead, and motivate a team of Full-Service Delivery Merchandisers and Cashiers to deliver results by communicating company goals and deadlines
Engage and develop teammates through effective performance management, coaching, and training
Implement continuous improvement methods while maintaining customer focus, and embody company purpose and values to inspire servant leadership
Teach, coach, and train Delivery Merchandisers on processes and procedures necessary to maximize profit and productivity, while maintaining satisfactory customer service, through a minimum of 3 per week consistently planned and documented R.E.D. rides
Ensure core internal audit guidelines and procedures are followed and met, including cash handling, Kronos time-card management, fuel card management, etc.
Execute the company’s full-service vending strategy for fill rates, flavor changes, and space to sell; oversee the delivery and merchandising of all full-service customers in the assigned territory
Utilize systems to assist with scheduling, account suspension, and frequency planning; and ensure accurate, secure, and efficient cash room operations
Monitor key business indicators including the number of cases delivered, shrink result, percentage of orders served and delivered, RED, etc., and develop action plans based on opportunities to drive productivity gains
Establish a safe working environment to ensure teammates are properly trained in safe working techniques in the trade, including safety blitzes, evaluations, annual testing, etc
Partner cross-functionally to manage and lead effective communication with sales, warehouse, and route planning teams