Technical Business Analyst

At Daimler Truck Financial Services we are an integral part of Daimler Truck AG and we support the sale of trucks and buses worldwide as well as the implementation of new technologies for sustainable, green, autonomous and safer transport. We understand our customers best and simplify their business with a variety of tailored financial and services solutions.  

We are aiming to become one of the world’s largest financial service providers for commercial vehicles in the world with around 1,900 employees in 16 countries and a contract portfolio of around 21 billion euros.  

Our company is driven by trust, authenticity, respect and integrity. Our employees and our value-based culture are decisive strengths that will contribute significantly to our success in the new set-up. Our knowledge, skills and people-oriented collaboration culture, characterized by respect, appreciation and a deep trust in one another, will be the driving forces of future growth in all business segments.  

The role:

Daimler Truck Financial Services has a new and exciting 12 month contract opportunity for an experienced and proactive Technical Business Analyst.  Based at our Head Office in Mulgrave, and in a critical role within the Information Technology (IT) team, you will be accountable for supporting the development, enhancement and continuous improvement of our business systems. This is a hands-on role that combines business analysis, technical analysis and system configuration. Working closely with business stakeholders, Domain Leads, vendors and platform specialists, you will play a key role in identifying business needs, translating requirements into practical solutions, and supporting the successful delivery of system improvements that enhance operational effectiveness and business outcomes. In addition to core business analysis responsibilities, you will perform hands-on configuration and support those changes through testing, release readiness and implementation.  

Reporting into the IT Delivery Manager, your key responsibilities will include:

• Facilitate workshops with business stakeholders and platform owners to elicit business requirements and shape these into clear technical requirements, process flows and data requirements.  
• Analyse and document business and technical requirements, ensuring alignment with business objectives and operational processes.  
• Develop functional specifications and technical business processes that accurately represent how systems and workflows must operate, validating them with stakeholders before build.  
• Develop and maintain business process maps, functional specifications, user stories, acceptance criteria and supporting documentation.  
• Perform impact analysis for proposed changes, identifying downstream effects on connected platforms, integration touchpoints and existing configurations.  
• Contribute user stories and acceptance criteria, supporting Product Owners in translating business needs into prioritised, build-ready backlog items.  
• Collaborate with business stakeholders, Domain Leads, vendors and platform specialists to ensure requirements are understood and effectively implemented.  
• Configure platform settings, workflows, permissions and business rules according to reviewed and approved detailed design outputs, ensuring changes are consistent with requirements and platform operations.  
• Test configuration changes within non-production environments ahead of formal release, working with relevant Configuration Owners, Specialists and Test Managers to validate outcomes.  
• Support configuration deployment readiness activities, including configuration validation, release documentation and post-deployment verification.  
• Support system testing, user acceptance testing (UAT) and defect triage, confirming that configured behaviour aligns with approved requirements and design.  
• Prepare test cases and support business users through UAT for requirements and configurations that the role has helped shape or implement.  
• Support the implementation of enhancements and operational improvements.
• Act as a day-to-day point of contact between business stakeholders and vendor technical and configuration teams, for requirements and configuration activities in progress.  
• Contribute to continuous improvement initiatives, identifying opportunities to optimise system functionality, business processes and user experience. 

The successful candidate will possess advanced technical and BA skills, strategically leading and driving best performance while mentoring and creating trusting relationships with all business stakeholders, vendors and project staff. Experience configuring enterprise applications, point-of-sale systems or similar business platforms is essential. As an experienced Technical BA, you will be an analytical problem-solver, clear thinker and excellent communicator and listener. Your expertise in eliciting, documenting and prioritize business requirements will be of an exceptionally high standard. Having worked in effective teams throughout your career, you will be able to adapt quickly and efficiently, creating a winning team environment while sharing knowledge and working collaboratively other BA’s working with you, bridging the gap between business and technology.

You will also be degree qualified in IT, Business or a related field, along with relevant certifications are essential.

This is a unique opportunity to work on a transformational business critical project and gain valuable career experience! If you would like to be considered for this career defining opportunity, #MAKEYOURMOVE, apply now with your CV and cover letter. Applications close Friday 13th November.

This is a local, contract role. You must have a valid working visa for Australia / New Zealand for the entire length of the contract, to be able to apply for this position.

At Daimler Truck Financial Services, we put our people first because when our people are a priority they then will serve our customers and partners as their #1 priority. We proudly offer generous employee benefits such as discounted car leasing options, on-site parking, Great Place to Work initiatives and events, EAP and a flexible & progressive work culture. Our passion for our people also extends to Employee Recognition and Reward programs, as well as providing access to ongoing learning and development opportunities.