Clinical Assistant

Position Summary

The Clinical Assistant supports clinical and administrative operations within a mental health treatment clinic providing Spravato®, TMS, and related services. This role assists with patient care flow, room turnover, medication support under supervision, documentation assistance, and front-desk coverage as needed. The Clinical Assistant plays a key role in ensuring a safe, efficient, and patient-centered clinical environment.

 Essential Duties and Responsibilities

Clinical Support

• Prepare, stock, and turn over treatment rooms in accordance with infection control and safety protocols

• Assist patients to and from treatment areas and provide post-treatment aftercare support as directed

• Monitor patients during post-treatment observation periods and promptly report concerns to licensed staff

• Administer Spravato® under direct supervision and in accordance with REMS and clinic protocols (where permitted by role and state regulation)

 • Assist licensed staff during TMS treatments, including patient setup, room preparation, and equipment readiness • Ensure emergency equipment, oxygen, and safety supplies are stocked and functional

Documentation & Compliance Support

 • Assist with accurate and timely clinical documentation in the electronic health record (EHR)

• Ensure treatment logs, consent forms, and observation records are completed and filed appropriately

• Maintain patient confidentiality and HIPAA compliance at all times

• Follow clinic policies, procedures, and regulatory requirements Front Desk & Administrative Support

 • Provide front desk coverage as needed, including: Patient check-in and check-out and answering phones and routing calls appropriately o Scheduling and appointment confirmations 

• Support patient flow coordination between clinical and administrative teams

General Responsibilities

 • Maintain a clean, professional, and welcoming clinical environment

• Communicate effectively with providers, paramedics, medical assistants, and administrative staff

 • Participate in training, staff meetings, and quality improvement initiatives

• Perform additional duties as assigned to support clinic operations

 Qualifications Required

 • High school diploma or equivalent

• Current BLS/CPR certification (or ability to obtain upon hire)

 • Strong interpersonal and communication skills

 • Ability to work in a fast-paced outpatient clinical environment

 • Basic computer proficiency and comfort with EHR systems Preferred

• Medical Assistant, CNA, EMT, Paramedic student, or similar clinical background

 • Experience in mental health, outpatient medical clinics, or procedural care settings

 • Front desk or patient scheduling experience

 • Familiarity with Spravato® REMS or TMS (training provided if not previously experienced)

Physical & Work Requirements

 • Ability to stand, walk, and move throughout the clinic for extended periods

• Ability to assist patients with ambulation as needed

• Ability to lift and carry up to 25 pounds

• Ability to respond calmly and effectively in urgent or emergent situation