Director, Global Product Integrity & Performance

executive

Other

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Quick Summary

Key Responsibilities

Establish and govern global product performance standards, testing protocols, and product integrity

Technical Tools

Other

Responsibilities

~2 min read

→Establish and govern global product performance standards, testing protocols, and product integrity requirements across brands, categories, and markets.
→Serve as the steward of product performance standards, compliance reporting, and supporting systems that enable enterprise-wide quality governance.
→Provide quality and product integrity leadership to support business growth, market expansion, product innovation, and evolving consumer demands.
→Protect consumer trust and brand reputation by ensuring effective management of product quality issues, market complaints, product failures, and emerging quality risks.
→ Lead the global market quality complaint and escalation framework, ensuring timely investigation, resolution, and prevention of recurring quality issues.
→Lead product quality and product integrity risk assessment, root cause analysis, and mitigation activities, providing fact-based recommendations to senior leadership during significant quality or compliance events.
→Lead global regulatory, labeling, testing, and compliance governance, translating regulatory changes into business requirements and ensuring effective implementation across the supply chain.
→Govern global laboratories, certification programs, compliance systems, and related service providers to ensure consistency, reliability, and data integrity.
→Drive vendor accountability and continuous improvement through global distribution center audit, quality monitoring, and performance management programs.
→Ensure vendors, laboratories, auditors, and third-party service providers operate against common global standards and performance expectations.
→Enable effective business decision-making through quality data, reporting tools, performance metrics, and actionable insights, while identifying opportunities to improve product performance and operational effectiveness.
→Partner with Product Development, Merchandising, Design, Sourcing, and Quality teams to embed quality requirements throughout product innovation, commercialization, and market readiness activities.
→Lead and develop a globally dispersed network of quality professionals, auditors, laboratories, and service providers to ensure consistent execution of quality standards worldwide.
→Build organizational capability through training, calibration, coaching, and continuous improvement initiatives, promoting a culture of quality, accountability, and data-driven decision-making across the enterprise.

Bachelor’s degree preferred or technical diploma with relevant experience acceptable

18+ years of experience in the apparel industry, with expertise in quality, product development, or manufacturing and prior supervisory responsibilities.

Understanding of textile & apparel manufacturing & finishing processes, including garment construction
Understanding of apparel standards & evaluation procedures including textile testing, regulatory requirements & garment inspection
Understanding of distribution center procedures, inventory management & purchase order systems
Understanding of quality management and statistical quality control concepts and practices, including root cause analysis and preventative action plans
Proficiency with MS Office software, PLM and database tools

Situational analysis skills to assess severity of an issue and immediacy of next steps with internal & external business partners, including senior management
Ability to manage subjective requirements through understanding of merchandising requirements, market acceptability and technical capabilities
Ability to influence business partners with data-driven summaries of results and potential outcomes
Strong negotiation & influencing skills
Demonstrated ability to conduct root cause analyses and/or similar problem-solving tools

Clear & concise written and verbal communication in a global environment
Thorough understanding of organizational responsibilities and ability to build effective relationships