11h ago

New

$89,250 - $120,750/yr

Service Desk Technician

Usa Va Newingtonmid

Service TechnicianSkilled Trades & Field Services

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Quick Summary

Key Responsibilities

● Support first-line IT operations by troubleshooting hardware, software, and network issues to minimize system downtime and maintain customer mission readiness. ● Collaborate with end-users,

Requirements Summary

Skills:Customer Support, Information Technology (IT) Systems, Information Technology Operations, Systems Engineering,

Technical Tools

Service TechnicianSkilled Trades & Field Services

Regular

Clearance Level Must Currently Possess:

Top Secret/SCI

Clearance Level Must Be Able to Obtain:

Top Secret SCI + Polygraph

None

Job Family:

IT Infrastructure and Operations

Requirements

~1 min read

Customer Support, Information Technology (IT) Systems, Information Technology Operations, Systems Engineering, Troubleshooting

None

1 + years of related experience

Yes

Job Description:

Advance how our customers operate while you advance your career. Join GDIT as a Service Desk Specialist and build an impactful career in enterprise IT, collaborating with people who are driven and resourceful like you.

As a Service Desk Specialist, the work you’ll do at GDIT will be impactful to the mission of customer. You will play a crucial role in ensuring continuous IT availability and delivering rapid technical support to empower end-users across the enterprise.

Responsibilities

~1 min read

● Support first-line IT operations by troubleshooting hardware, software, and network issues to minimize system downtime and maintain customer mission readiness.

● Collaborate with end-users, system administrators, and tier-three technical teams to diagnose, escalate, and resolve complex IT service requests efficiently.

● Drive high first-contact resolution rates and overall customer satisfaction through structured ticketing workflows and proactive problem-solving.

● Utilize ITSM ticketing platforms (e.g., ServiceNow, Remedy), Active Directory, remote access tools, and enterprise knowledge bases to manage incidents.

● Provide onsite first line troubleshooting and remediation actions

Bring your technology expertise and drive for innovation to GDIT. The Service Desk Specialist must have:

● Education: Bachelor Degree, or combination of relevant experience

● Certification DOW IAT-II (CompTIA Security + CE or equivalent)

● Experience: 1+ years of related IT service desk or help desk experience

● Technical skills: Experience with Microsoft Active Directory, Microsoft Office Suite of Products, ServiceNow & Remedy ticketing systems, CUCM, Fiber Optic Cable

● Security clearance level: Top Secret/SCI

● US citizenship required

● Role requirements: Work on the client site Monday - Friday (Daytime hours)

401K with company match
Comprehensive health and wellness packages
Internal mobility team dedicated to helping you own your career
Professional growth opportunities including paid education and certifications
Cutting-edge technology you can learn from and apply to solve real world problems
Rest and recharge with paid vacation and holidays

#ARMA

The likely salary range for this position is $89,250 - $120,750. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.

Scheduled Weekly Hours:

Less than 10%

Onsite

Work Location:

USA VA Newington

Additional Work Locations:

Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most.

As part of the hiring process, we will ask you to complete an identity verification process that leverages advanced biometrics and artificial intelligence to ensure authenticity and protect against identity fraud. You are expected to be on camera during virtual interviews. We reserve the right to take your picture to verify your identity and prevent fraud. By proceeding, you authorize the collection, processing, and use of your biometric data for identity verification and security purposes.

We are GDIT. A global technology and professional services company that delivers technology solutions and mission services to every major agency across the U.S. government, defense and intelligence community. Our 26,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 50+ countries worldwide, offering leading mission-ready capabilities in AI, cloud, cyber and software development.

Join our Talent Community to stay up to date on our career opportunities and events at

gdit.com/tc.

Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans

Location & Eligibility

Where is the job

Usa Va Newington

On-site at the office

Who can apply

Same as job location

About this job

Pay per year: $89,250–$120,750 a year; 94% above the $54,080 median for Service Technician jobs on Jobera (883 salaries).
Posted: Today
Employer: has 2,140 open jobs on Jobera.