Collections Specialist

As a member of our Finance Team, you're going to have wide-ranging responsibilities and goals. However, your primary focus will be to help manage our entire invoice collection process. You will be responsible for making sure we receive timely payments of over $40 million a year in revenue. 

• Following up with customers on open and overdue invoices
• Handling case escalations and complex invoices
• Coordinating with Universities, Student organizations, and companies on invoice payments
• Tracking and reporting on overall collections metrics
• Applying check and Venmo payments to invoices
• Taking card payments over the phone
• Applying discounts and refunds to invoices
• The Unknown - we're always looking to find new ways to improve, and we also want you to take ownership of projects you think can add value
• Analyzing invoice-level and portfolio-level data to determine priorities, plan collection efforts, and drive timely payments.

• 2+ years of experience in the Finance/Collections/Accounts Receivable field
• Excellent communication skills and proficiency in English are a must
• Customer centric
• Good problem-solving skills

• Proactive: You believe it’s always on you to make sure anything you do is a success.
• In love with a challenge: You revel in solving problems and want a job that pushes you out of your comfort zone.
• Goal-oriented: You’re incredibly ambitious. You’re dedicated to a long-term vision of who you are and where you want to go.
• Open to change: You’re inspired by the endless ways in which everything we do can always be improved.
• Calm under pressure: You have a sense of urgency but channel it into productively working through any issues.
• Super attentive to detail: You have an eagle’s eye for detail and can catch any mistake within seconds.