Infra Tech Support Practitioner

Project Role : Infra Tech Support Practitioner
Project Role Description : Provide L1–L2 technical support for infrastructure, systems, and applications in production and development environments, both remotely and onsite, following defined operating models and processes. Act as the primary interface with users/clients to accurately diagnose issues and deliver effective resolutions across infrastructure, operating systems, networks, and application platforms, ensuring service stability and quality support.
Must have skills : AWS Administration
Good to have skills : Oracle Cloud Infrastructure Administration
Minimum 7.5 year(s) of experience is required
Educational Qualification : 15 years full time education

Summary:
As an Infra Tech Support Practitioner, a typical day involves delivering first and second level technical assistance for infrastructure, systems, and applications across both production and development settings. This role requires working closely with users and clients, either remotely or onsite, to identify and resolve technical issues efficiently. The practitioner follows established operational procedures and models to maintain service stability and ensure high-quality support. Daily activities include monitoring system performance, troubleshooting problems, coordinating with various teams, and ensuring seamless operation of infrastructure components to support business continuity.

Roles & Responsibilities:
- Expected to be an SME, collaborate and manage the team to perform.
- Responsible for team decisions.
- Engage with multiple teams and contribute on key decisions.
- Provide solutions to problems for their immediate team and across multiple teams.
- Coordinate with stakeholders to ensure timely resolution of incidents and service requests.
- Mentor junior team members to enhance their technical capabilities and problem-solving skills.
- Continuously evaluate and improve support processes to increase efficiency and effectiveness.

Professional & Technical Skills:
- Must To Have Skills: Proficiency in AWS Administration.
- Good To Have Skills: Experience with Oracle Cloud Infrastructure Administration.
- Strong knowledge of cloud infrastructure management and monitoring tools.
- Ability to troubleshoot and resolve issues related to operating systems, networks, and application platforms.
- Experience in managing and supporting hybrid cloud environments.
- Familiarity with automation and scripting to streamline operational tasks.

Additional Information:
- The candidate should have minimum 7.5 years of experience in AWS Administration.
- This position is based at our Kolkata office.
- A 15 years full time education is required.

15 years full time education

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