Analyst, Operational Performance

• Manage various Operational Key Performance Metrics (tenant sales, mall traffic, occupancy/vacancy, and leasing activity) on a monthly basis, ensuring completeness, accuracy, and integrity of operational data

• Ensure strict compliance with business rules and procedures across all reporting processes

• Verify accuracy of standard formulas and calculations, reviewing consistency of data sets to maintain data quality and reliability

• Monitor and maintain operational data integrity, identifying and resolving discrepancies promptly

Analysis & Reporting:

• Prepare consolidated operational reports and variance analyses for senior management and stakeholders

• Analyze key performance indicators including tenant sales performance, mall traffic trends, occupancy rates, and leasing activity

• Provide high-level variance explanations and analysis

• Present operational performance through clear reports, dashboards, and written narratives

Stakeholder Partnership & Communication:

• Assist in preparing quarterly presentations and reporting packages for JLL Executive Committee, senior management, and external stakeholders

• Collaborate with business partners across departments, effectively communicating operational information

• Work closely with the Financial Planning & Analysis team to provide meaningful operational statistics that support key insights on the financial performance of assets

• Act as an Operational Performance representative on cross-functional and technology projects

Process Excellence & Innovation:

• Support continuous improvement by participating in developing and implementing enhanced reporting tools, processes, and systems that simplify workflows and increase organizational agility

• Contribute to modernization of operational reporting including automation, AI-enabled analysis, standardized KPIs, Power BI reporting, and enhanced executive visualization

• Identify opportunities to redirect capacity from recurring tasks toward higher-value strategic analysis

• Support implementation of new systems, processes, and reports with a constant focus on value creation

• Support quarterly forecast and annual budget processes, working closely with the Senior Analyst and Operations team

• Assist in ensuring quality, consistency, and reasonability of operational data throughout the budget and forecast cycles

• Provide operational data and analysis to support planning initiatives

Special Projects:

• Respond to ad-hoc requests for data and analysis, providing current and historical information as required, and sensitive assignments at the direction of senior leadership

This range represents the estimated base salary and actual compensation may differ. Final base salary is determined by various considerations including but not limited to candidate qualifications, location, market conditions, and internal considerations. Some roles and employees may be eligible for discretionary bonuses, benefits, or other compensation.

If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements.  We’re interested in getting to know you and what you bring to the table!

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

JLL Privacy Notice

Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.

For additional details please see our career site pages for each country.

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at HRSCLeaves@jll.com. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.