Area Manager

Position Overview

The Area Manager serves as a strategic leader responsible for overseeing either a large, complex asset or multiple properties within a campus setting that function both as client facilities and as Class A commercial assets. This role also encompasses leased properties where the Area Manager performs landlord responsibilities on behalf of the client. This role provides focused leadership and expertise to ensure exceptional service delivery within a defined portfolio segment. This position is responsible for a territory or portfolio spanning several states, encompassing both owned/managed assets and leased properties with landlord oversight obligations. The Area Manager is accountable for achieving financial results, operational excellence, and superior client/tenant satisfaction while implementing strategic initiatives that optimize both facility operations and asset value. This position requires a skilled leader who can manage complexity and drive performance across diverse ownership and occupancy structures requiring enhanced oversight and coordination.

Objective of Role

The Area Manager is responsible for elevating operational performance and client services at high priority or complex assets, as well as leased properties where landlord duties are performed on the client's behalf. This leader ensures all contract deliverables are met or exceeded, including operational uptime, cost savings initiatives, energy consumption reduction, service improvements, and the implementation of best practices. The Area Manager serves as a critical liaison between the on-site operational teams and the Portfolio Manager, providing strategic guidance while maintaining direct involvement in day-to-day operations across both asset types.

Key Responsibilities and Deliverables:

Strategic Leadership & Management

• Develop and implement property specific strategies that effectively address both facility operations and commercial property management goals to deliver superior asset performance, across owned assets and leased properties with landlord responsibilities

• Create and execute comprehensive Management Plans that align with portfolio wide objectives

• Provide strategic guidance to site team(s) within the assigned segment while maintaining accountability for overall performance

• Serve as an escalation point for complex operational and client issues that require senior intervention

• Identify opportunities for innovation and continuous improvement

Operations & Facility Management

• Oversee property operations to ensure consistent quality and operational standards

• Conduct regular property inspections and performance reviews to maintain Class A standards

• Provide oversight and coordination of significant construction projects, including review and approval of specifications and contractor deliverables

• Implement comprehensive preventive maintenance programs and capital improvement initiatives

• Perform landlord-delegated responsibilities for leased properties, including coordination of building services, vendor oversight, and compliance with lease obligations

• Ensure full compliance and effective risk management across all functions, including landlord and tenant obligations under applicable leases

• Develop and maintain emergency response and business continuity protocols

Financial Management & Asset Value

• Lead the preparation and implementation of annual budgets for revenue, operating expenses, and capital expenses

• Achieve financial targets including contractual savings goals and operating expense optimization

• Manage comprehensive financial reporting and analysis

• Develop and implement procurement strategies that deliver value across all service lines

• Benchmark operating costs and service levels against industry standards

• Identify and implement strategies to enhance asset value while maintaining operational excellence

• Ensure Value for Money in service delivery models through continuous review and optimization

Client/Tenant Relations

• Maintain exceptional client and tenant relationships

• Implement workplace experience programs

• Serve as the primary senior level contact for client stakeholders

• Meet regularly with key tenant representatives to address issues and enhance satisfaction

• Support lease negotiations and administration

• Ensure service levels align with both FM service level agreements and Class A commercial property standards

• Coordinate client communications and reporting

Team Leadership & Development

• Supervise and mentor General Managers, Sr. Facility Managers and other key personnel

• Set clear performance expectations and goals for direct reports

• Attract, develop, and retain talented professionals across both facility and property management disciplines

• Conduct regular performance evaluations and develop tailored improvement plans

• Foster a culture of excellence, innovation, and collaboration

• Implement targeted learning programs to ensure appropriate skills in customer experience, sustainability, and operations

• Serve as a technical resource and subject matter expert for complex operational challenges

Innovation & Continuous Improvement

• Implement innovative solutions and technology to enhance operational efficiency and reporting capabilities

• Pilot new initiatives and programs

• Conduct regular strategic reviews to identify opportunities to enhance service offerings

• Champion sustainability initiatives and LEED certification efforts at assigned properties

Required Qualifications, Skills, and Experience:

Education & Certifications

• Bachelor's degree required

• Industry accreditations (RPA, FMA, CPM) strongly preferred

• LEED AP/Accreditation preferred

• Real estate license required within the first six months (as required by jurisdiction)

Experience

• Minimum of 8-10 years of facility and/or property management experience

• 5+ years of experience managing teams in a complex commercial property environment

• Demonstrated success managing large scale or campus style commercial properties

• Experience with both operational management and financial oversight of significant real estate assets

• Proven track record of building and maintaining strong client relationships

• Experience with lease administration and landlord-tenant matters preferred

Skills & Abilities

• Advanced operational knowledge of building systems and commercial property management

• Strong financial acumen with experience managing complex budgets and P&L responsibility

• Working knowledge of lease agreements and landlord obligations

• Excellent project management and organizational skills

• Superior leadership abilities with demonstrated success developing high performing teams

• Advanced problem-solving skills with ability to handle complex operational challenges

• Excellent verbal and written communication skills

• Strong negotiation and conflict resolution abilities

• Proficiency in Microsoft Office and relevant property/facility management software

• Ability to balance strategic thinking with tactical execution

Scope of Responsibility:

Territory

• Responsible for a territory or portfolio of properties spanning several states

• Portfolio includes both owned/managed Class A assets and leased properties where landlord responsibilities are performed on behalf of the client

Financial Responsibility

• Oversight of operating and capital improvement budgets

• Accountability for achieving financial targets and contractual savings goals

Management Responsibility

• Direct supervision of site team(s)

• Responsibility for team performance, development, and succession planning

• Oversight of landlord-delegated functions on leased properties

What's In It For You

• Opportunity to manage prestigious, complex properties that showcase industry-leading practices

• Exposure to both owned asset management and landlord-side lease administration

• Platform to develop deep expertise in integrated facilities and property management

• Ability to influence operational strategies and drive innovation

• Comprehensive and competitive benefits plan

• A supportive, caring, and diverse work environment designed for your growth and well-being

• Exposure to high-profile clients and projects

This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without sponsorship.

If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements.  We’re interested in getting to know you and what you bring to the table!