Field Service Engineer

Agilent inspires and supports discoveries that advance the quality of life. We provide life science, diagnostic and applied market laboratories worldwide with instruments, services, consumables, applications and expertise. Agilent enables customers to gain the answers and insights they seek –– so they can do what they do best: improve the world around us. Information about Agilent is available at www.agilent.com. 

Every day, Agilent Field Service Engineers help our customers to solve issues that enable scientists to make discoveries that enhance the quality of life. Through our work, we deliver insights and provide support that keep labs running smoothly and more efficiently. Join our dynamic organization to be a part of this rewarding work. 
 
As a Field Service Engineer for Agilent, you will work at a variety of labs, so having an appetite for continuously learning about new instruments, software and consumables is key. Applying your communication skills, creativity and can-do attitude is essential. The ability to help with solving customer problems and a commitment to deliver the highest-levels of customer service is how you will build customer success. 

Installs and optimizes hardware/software/network products and configurations at customer sites. 

• Diagnoses and resolves product performance problems
• Performs maintenance and repair services
• Ensures customer satisfaction by advising customers on preventive maintenance and configurations, which may impact product performance 
• Proactively responds to potential equipment or software issues to prevent unplanned interruption of customers' business 
• Delivers (does not design) fully integrated solutions, which may include peripherals, communications, operating systems and applications software
• Serves as an internal resource on technical issues and manages product escalations. Collaborates with Agilent teams such as Support, Sales, Marketing and R&D to provide solutions to customers 

• Post Secondary Degree within the science field – e.g. chemistry, analytical chemistry, biochemistry, biotechnology or similar or relevant work experience 
• Five  years experience with LC, LCMS, LCQTOF in a similar position or experience as an end user
• Experience with troubleshooting and problem-solving
• Experience with Agilent solutions is desired but not essential 
• Verbal and written communication is clear, respectful and timely
• You enjoy travelling and visiting customers