Shop Manager

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You’re a results-oriented retail professional who thrives in a dynamic environment. As Shop Manager, you lead by example—supporting your team to deliver exceptional customer experiences both in-store and virtually. You approach challenges with adaptability, enthusiasm, and a solution-focused mindset, fostering a culture where everyone feels valued and empowered to succeed.

Inspire, coach, and support the host store team to build a culture of accountability and high performance.

Assist in onboarding and developing new team members, ensuring inclusive and effective training.

Provide constructive feedback to help team members grow and succeed.

Uphold brand standards for presentation and professionalism in a respectful and inclusive manner.

Model company values and behaviors, using the behavior toolkit to promote a positive workplace culture.

• Meet and exceed Shop in Shop sales goals holding self and the team accountable for the results.
• Analyze reports and develop action plans to ensure expectations are met or exceeded.
• Track and communicate business results and opportunities, driving sales and product knowledge.
• Ensure sales and unit goals and all relevant KPIs are in place for MK Ambassadors and communicated effectively.
• Demonstrate sales leadership by playing an active role on the selling floor.
• Collaborate with the DM and wholesale marketing to identify marketing opportunities to support sales.
• Identify and communicate product and inventory needs in a timely manner.
• Educate retail partner sales associates on Michael Kors' selling experience.
• Manage and conduct weekly/monthly business overview and seasonal product training with retail partners’ sales manager, selling specialist and associates.

• Lead the team to prioritize inclusive, high-quality customer experiences that build loyalty and trust.
• Support consistent client communication using all available tools and channels.
• Manage the client database to identify opportunities for engagement and growth.
• Maintain a visible presence and model elevated service standards.
• Empower team members to resolve customer concerns with empathy and autonomy.

• Ensure the shop-in-shop and stockroom are well-maintained, organized, and accessible.
• Partner with retail teams to keep visual graphics current and impactful.
• Oversee timely processing of deliveries and stock placement.
• Maintain open communication with corporate, regional, and district teams.
• Collaborate on visual merchandising strategies and ensure consistent execution.
• Use company communication platforms effectively and follow through on required actions.

• Proven experience in retail and team leadership within a dynamic environment
• Comfort with technology and ability to use digital tools to enhance customer experience
• Adaptability and resilience in a fast-paced setting, with a positive and inclusive attitude
• Strong organizational and interpersonal skills, with attention to detail
• Proficiency in retail metrics, KPIs, and Microsoft Office
• Effective communication skills in English