Billing Analyst

Applause is raising the bar for digital quality and employee experience. Recognized as a Top Workplace, Applause provides award-winning software testing and UX research solutions to top brands. Our fully managed services leverage a global team and the world's largest independent testing community. We improve digital experiences for global innovators like Google, Microsoft, PayPal, Starbucks, Vodafone, and BMW.

We are seeking an experienced and detail-oriented Billing Analyst to join our growing Finance
team in India. In this role, you will play a critical part in managing end-to-end billing and
collections processes for our largest customers. You will be responsible for creating accurate
invoices using customer-specific templates and ensuring seamless submission through
specialized client billing portals.
This role offers excellent growth potential. Once fully ramped and familiar with our billing
operations, you will have opportunities to expand your scope with billing and collections across
broader global accounts.

Key Responsibilities
● Large Account Billing Management: Own the complete billing lifecycle for strategic key
accounts, ensuring accurate, timely, and compliant invoice generation.
● Portal Submissions &Vendor Management: Navigate and manage customer-specific
billing portals (e.g., Ariba, Coupa, Taulia, Tungsten, or proprietary client platforms) to upload
invoices, submit supporting documentation, and track approval statuses.
● Template Customization: Generate and format invoices tailored to customer-specific
requirements, guidelines, and proprietary templates.
● Collections & Accounts Receivable: Actively monitor outstanding account balances,
partner with client procurement/AP departments to resolve billing discrepancies, and ensure
timely payment collection.
● Reconciliation & Discrepancy Resolution: Perform regular account reconciliations,
research unapplied cash/credits, and resolve invoice holds or rejections proactively.
● Cross-Functional Collaboration: Partner closely with Account Management, Sales
Operations, and Customer Success teams to address billing inquiries and streamline
customer onboarding.
● Scope Expansion: Gradually expand responsibilities post-ramp to oversee billing,
collections, and credit management for additional regional and global accounts.