Research Partner Engagement Associate

About EAB

At EAB, our mission is to make education smarter and our communities stronger. We work with more than 2,800 institutions to drive transformative change through data-driven insights and best-in-class capabilities. From kindergarten to college to career, EAB partners with leaders and practitioners to accelerate progress and drive results across enrollment, student success, institutional strategy, data analytics, and advancement. We work with each partner differently, tailoring our portfolio of research, technology, and marketing and enrollment solutions to meet the unique needs of every leadership team, as well as the students and employees they serve.

At EAB, we serve not only our partner institutions but each other—that's why we are always working to make sure our employees love their jobs and are invested in their communities. See how we've been recognized for this dedication to our employees by checking out our recent awards.

For more information, visit our Careers page.

As a member of the EAB Research Partner Engagement team, the Partner Engagement Associate supports the operational delivery of programs and services that connect partners with EAB’s research, experts, and resources. The core responsibilities of the Associate will be virtual event operations and management of EAB’s webhelp support channel, with opportunity to grow into other aspects of Partner Engagement operations and strategy.

This role is ideal for a highly organized and service-oriented team member who enjoys coordinating detailed workflows, solving problems independently, and connecting people with the right resources. The Associate will also look across individual requests to identify recurring issues, improve processes, and help prevent common problems from repeating.

This hire may be based in Washington, D.C.

Coordinate reliable, end-to-end operations for virtual events

• Manage virtual event intake by gathering required information, confirming ownership, and tracking requests through completion
• Coordinate scheduling and key milestones with event owners and internal partners, surfacing conflicts or missing information early
• Ensure event materials and recordings are posted accurately and promptly to the web, coordinating with content owners and web teams as needed
• Support the creation of post-event content—such as briefs and blog posts—that extends key insights to non-attendees and gives attendees resources to share with their teams.
• Distribute evaluation forms and support post-event follow-up, including tracking completion and resolving operational issues

Provide timely, resourceful support and turn recurring questions into better processes

• Monitor and manage the webhelp inbox, acknowledging requests promptly and ensuring each inquiry has a clear owner and next step
• Answer routine questions independently by using available documentation, prior examples, and sound judgment
• Triage more complex requests and direct them to the appropriate person at EAB with the context needed for a quick resolution
• Track inquiry themes, identify recurring problems or gaps in guidance, and recommend or implement practical fixes that reduce repeat requests

• Maintain accurate trackers, documentation, and operational reporting across assigned initiatives.
• Support additional partner engagement campaigns, programs, and special projects based on team priorities.
• Collaborate across the Partner Engagement team to provide coverage during periods of high volume or shifting priorities.
• Other duties as assigned.

• Bachelor's degree
• Demonstrated interest or experience in operations, customer service or support, or related field
• Strong writing skills and comfort providing clear, concise responses to varied audiences
• Strong attention to detail and organizational skills
• Ability to manage multiple tasks and meet deadlines in a fast-paced environment
• Strong communication and interpersonal skills
• Comfort tracking operational information, recognizing patterns, and supporting basic reporting
• Proficiency with MS Office products (Word, Excel, PowerPoint)
• Familiarity with cloud-based content management platforms and web publishing workflows (e.g., Box, Dropbox, or similar tools)
• Interest in and willingness to learn AI-enabled tools (e.g., ChatGPT or similar technologies) to improve productivity and workflows

• Curiosity: demonstrates a strong desire to learn how systems, events, and partner-support workflows operate
• Initiative: proactively resolves routine needs and identifies opportunities to improve processes and outcomes
• Reliability: consistently produces accurate, high-quality work and follows through on responsibilities
• Organization: effectively manages tasks, timelines, and detailed information
• Adaptability: responds well to changing priorities and new challenges
• Collaboration: works effectively as part of a team and contributes to shared goals
• Growth mindset: open to feedback and actively seeks opportunities to improve
• Resourcefulness: investigates questions, uses available information and sound judgment, and finds solutions independently while knowing when to escalate
• Commitment to embracing a continual learning environment and contributing to a dynamic and welcoming culture of fairness, authenticity, and belonging in support of EAB’s mission, values, and aspiration.

If you’ve reached this section of the job description and are unsure of whether to apply, please do! At EAB, we welcome new perspectives and learn from each other’s unique experiences. We would encourage you to submit an application if this is a role you would be passionate about doing every day.