Practice Manager

At Vision Innovation Partners, we exist to protect and restore vision. Because Vision is our Mission, everyone at VIP focuses on providing great patient outcomes and experiences. A career at VIP provides opportunities for growth and development, and a culture centered on our Shared Values – PATIENTS.

As the Practice Manager, you'll assist the Regional Administrator in overseeing the day-to-day operational functions for the clinic, ensuring that office policies, procedures, and plans are executed in a smooth and expeditious manner. You'll provide leadership, guidance, and expertise to all staff members as well as effectively communicating departmental activities to the team. 

• →Manages daily clinical operations by reviewing patient, physician, and technician schedules, assigning clinical space usage by a physician, monitors clinic flow and interfacing with facility staff.
• →Enhances and improves patient experience investigating patient complaints, draws conclusions, and contacts patients for satisfaction resolutions.
• →Provides training and guidance to clinical staff; oversees performance reviews and monitors daily routine of technical staff; trains new technical staff. 
• →Reviews reports to determine clinic needs and verifies clinic workflows; identifies areas of waste and opportunities for efficiency.
• →Oversees clinical equipment maintenance by coordinating a maintenance program with clinical staff for timely repairs and proper functioning.
• →Manages day-to-day operations of the practice and supervises physicians and staff following company policies and procedures.
• →Ensures the highest degree of customer service and patient quality care is maintained at all times.
• →Ensures compliance with standard medical practice to manage and minimize risk.
• →Resolves any medical-administrative problems and keeps lines of communication open with staff to ensure high employee morale and a professional, healthful clinic atmosphere.
• →Maintains professional affiliations and enhances professional development to keep current in the latest health care trends and developments.
• →Develops and maintains rapport and positive relationships with providers.
• →Meets operational goals set by management.

• →Proven experience with effective hiring and motivating and managing a team.
• →Strong staff relations skills.
• →Bachelor's degree from an accredited university in a related field and 5 or more years of experience managing in a healthcare setting OR 7 or more years of experience managing in a healthcare setting
• → Experience with managing financial aspects of a healthcare clinic required.
• →Ophthalmology or optometric management experience is a PLUS!
• →Preferred Qualifications: Certified Ophthalmic Technician licensure or another medical licensure preferred.
• →Must have the ability to concentrate and pay close attention to detail when receiving instructions from physicians or others, reading and interpreting procedures and related materials; examining and closely inspecting materials when using equipment; and working one-on-one with patients.
• →Leadership qualities, diplomacy, discretion, ability to enforce difficult positions, excellent communication, public speaking skills, and exceptional interpersonal abilities.
• →Ability to work independently as well as in a team environment.
• →Proficient with Microsoft Suite; in particular Excel.