Guest Service Agent- Hotel Peter and Paul

Manage guest arrivals and departures

●       Check guests in and out efficiently and accurately, verifying reservation details, payment, and identification

●       Assign rooms based on guest preferences, loyalty status, and availability

●       Process payments, deposits, and folio adjustments correctly and in line with hotel policy

Serve as the point of contact throughout the stay

●       Respond to guest requests, questions, and concerns promptly and professionally, in person and by phone

●       Coordinate with housekeeping, maintenance, and other departments to resolve guest needs

●       Escalate service issues to the Front Office Manager when a situation calls for it

Maintain accurate records and a smooth-running desk

●       Keep guest profiles, reservations, and billing information accurate and up to date

●       Complete shift checklists, cash handling procedures, and reporting requirements without gaps

●       Stay current on room types, rates, packages, and hotel and local information guests are likely to ask about

Uphold the standard, every interaction

●       Maintain a professional appearance and demeanor at all times

●       Handle sensitive guest information with discretion

●       Support a welcoming, energetic, and organized front desk, even during high-volume check-in and check-out periods

●       Prior experience in hotel front desk, guest services, or a related hospitality role preferred

●       Clear, professional communication, in person and over the phone

●       Comfort with property management systems, or the ability to learn one quickly

●       A close eye for detail and accuracy, particularly with payments and reservations

●       The composure to manage competing priorities and resolve issues without losing your footing

Flexible schedule including nights, weekends, and holidays is expected around business levels, key team milestones, events, or employee relations matters.

 Ash provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, or any other legally protected status. In addition to federal law requirements, Ash complies with applicable state and local laws governing nondiscrimination in employment. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

 Ash expressly prohibits any form of workplace harassment based on race, color, religion, sex, national origin, age, disability, genetic information, or any other legally protected status. Improper interference with the ability of Ash employees to perform their job duties may result in discipline up to and including discharge.