Scheduling Administrator

Bristol Ambulance (Part of EMED Group) have a fantastic opportunity for a Scheduling Administrator to join our team based in Bristol.

We are looking for a proactive and highly organised individual to support the effective planning, coordination and management of operational staffing. You will play a key role in ensuring the right people, with the right skills, are available at the right time to meet patient demand and achieve key performance targets. Working closely with operational managers, payroll, HR and control teams, you will maintain workforce systems, coordinate staffing changes, monitor performance, and contribute to the continuous improvement of workforce planning processes.

Full time | 42 hours pw | 4 on 4 off shift | 07:00 - 19:00

What benefits can you expect?

• Life Assurance – providing colleagues and their family financial peace of mind and protection to the value of £5,000.
• Company sick pay covering full salary for 20 days after 2 years’ service.
• 24/7 online/telephone GP Consultation and access to prescriptions.
• 2nd opinion medical support following diagnosis or where a colleague is on a treatment pathway.
• Hospital cash plan benefits with sickness protection scheme.
• Cash-plan benefits, providing colleagues the option of protecting themselves in case of illness and recuperation, including dental, optical, chiropody.
• Access to mental health consultations.
• Access to physiotherapy consultations.
• Access to legal advice on domestic issues e.g. motoring offences, wills and probate, and personal injury.
• Financial guidance re retirement planning, tax savings and state benefits.
• Long Service Recognition Scheme – recognising colleagues for their continued service after 5 years and at 5-year intervals with an increase in annual leave.
• Values-based Internal Recognition Scheme with financial reward, which will lead to an annual recognition event.
• Refer a Friend recruitment incentive scheme with financial rewards.
• The EMED foundation, to provide support to colleagues and our local communities.
• Pension Scheme.
• Blue Light Card.
• Uniform provided.
• EAP (Employee Assistance Programme) to support a range of health and wellbeing requirements.
• Flu vaccination (through an internal campaign in Autumn/Winter).

Key Responsibilities

• Coordinate workforce planning to ensure appropriate staffing levels are maintained to meet operational demand and service KPIs.
• Maintain accurate workforce management records, including annual leave, sickness, training, rota changes, parental leave and staff abstractions.
• Manage staff leave requests, relief shifts and rota changes in line with organisational policies and operational requirements.
• Produce workforce reports and analyse key performance indicators, including overtime, staffing abstractions and resource utilisation.
• Liaise with managers, HR, payroll providers and operational teams to resolve staffing and payroll queries efficiently.
• Support the maintenance and continuous improvement of workforce management and scheduling systems, identifying and resolving system issues where required.
• Provide professional advice and support to staff regarding workforce planning, rostering and resourcing queries.
• Ensure compliance with relevant legislation, including Data Protection, Freedom of Information and Working Time Regulations.
• Contribute to policy and process reviews, recommending improvements to enhance efficiency and service delivery.
• Support the Resourcing Team by providing cover for colleagues and deputising for the Resourcing Team Leader when required.

What We're Looking For

• Excellent organisational skills with the ability to manage multiple priorities in a fast-paced environment.
• Strong analytical skills with experience producing reports and interpreting workforce data.
• Excellent communication and stakeholder management skills.
• Experience using workforce management, scheduling or rostering systems.
• High level of accuracy and attention to detail.
• Ability to work collaboratively across departments while maintaining confidentiality and professionalism.
• Knowledge of workforce planning principles and relevant employment legislation is desirable.

About Us

EMED Group is an established healthcare logistics provider that enables access to health and social care through our four specialist divisions. We are one of the largest health and care partners to the NHS with 4,000 colleagues across over 60 bases UK-wide.

EMED Group is committed to pro-actively improving the wellbeing of our communities by providing access to vital health and social care services across the UK.