Customer Service Advisor

• Respond to customer queries by phone, email, social media and online reviews

• Take ownership of queries and work to find the right solution

• Handle more challenging conversations with empathy and confidence

• Work with teams across the business to resolve customer issues

• Help protect and strengthen the Moto brand by delivering a brilliant customer experience

• Adapt to new systems, processes and ways of working as we continue to develop

🎯 What you bring:

You don’t need to know everything on day one. What matters most is that you’re someone who genuinely enjoys helping people.

We’d love to hear from you if you have:

• Previous experience in customer service, ideally within a contact centre or multi-channel environment

• Great written and verbal communication skills

• A positive, customer-first approach

• Confidence dealing with different people and situations

• Strong problem-solving skills and the ability to stay calm under pressure

• Confidence using digital systems and technology

• A willingness to learn, adapt and be part of a supportive team

💚 Bring your whole self to Moto

At Moto, your unique talents are valued. We want to create a workplace where everyone feels welcome and has the opportunity to grow and succeed.

We also understand that flexibility matters. That's why we offer flexible working arrangements, including opportunities to adjust hours, work compressed schedules or follow a fixed working pattern where possible.

📩 We’d love to hear from you. Apply today!

INDCS