Accounts Receivable Specialist (Financials Specialist III)

Job Summary

The A/R Specialist serves as a collections manager for all outstanding bills for the college. This position coordinates the collection, billing, and maintenance of account receivables. Working collaboratively with the Manager of Account Receivables and Bursar, this position is responsible for the marketing and communicating of payment deadlines, tracking, and resolving outstanding payment issues, and serves as a point of contract for contracted collection agencies. This position will provide financial, clerical, and administrative services to ensure efficient, timely, and accurate payment of accounts in accordance with KCTCS policies and business procedures. This position will serve a TIER II back up position for the BBSS Call Center. This position is responsible for maintaining accurate and confidential information and reporting the contents to Manager of Account Receivables and the Bursar.

Job Duties:

• Maintain up-to-date billing system ensuring that all accounts are tracked, reviewed, and collected.
  
  
• Ensure payment deadlines are tracked & recorded.
  
  
• Send notifications to outstanding accounts.
  
  
• Organize a recovery system and initiate collection efforts.
  
  
• Carry out billing, collection, and reporting activities according to specific deadlines & in timely manner.
  
  
• Set-up third-party organizations accounts/contracts and maintain all necessary documentation in accordance with KCTCS Policies and business procedures.
  
  
• Posts authorized student balances to third-party contacts in PeopleSoft in accordance with KCTCS policies and procedures.
  
  
• Monitor customer account details for non-payments.
  
  
• Oversees positing (Assessment and Removal) of Holds, Late Charges, Reinstatement Charges, & NSF Charges.
  
  
• Serves as Liaison and contact person for inquiries about; Holds, Late Charges, Reinstatement Charges, Bankruptcies, and Write-offs.
  
  
• Maintain accounts receivable customer files, lists, and reports for student financial accounts, third-party vendor organizations, and non-credit account receivables.
  
  
• Investigate and resolve customer inquiries, provide assistance via telephone, email, and walk-ins.
  
  
• Assist is providing information for End of Term Balance Report and End of Year Bad Debt Report.
  
  
• Serve as TIER II Back-up for Black Board Student Services and interact with the public to resolve outstanding balance issues.
  
  
• Serve as a liaison with the University of Kentucky for Student Billing Issues
  
  
• Serve as Liaison with BCTC Financial Aid Office for student accounts.
  
  
• Responsible for posting manual our Bookstore voucher charges to student account.
  
  
• Additional Duties as assigned.
  
  Functional Area
  
  
• Ensures that all accounts receivable is tracked, reviewed, and collected in accordance with KCTCS policies and business procedures.
  
  
• Ensures that payment deadlines and collection policies are communicated with faculty, staff, and students.
  
  
• Participates in faculty, staff, and student events.
  
  
• Performs special assignments and other duties as assigned by the Bursar and Vice Chancellor of Finance.

Minimum Qualifications:

• Bachelor’s Degree in Business Administration, Accounting, Finance or related field of study, and four (4) years of experience or equivalent. 

Preferred Qualifications:

• Bachelor’s Degree in Business Administration, Accounting, Finance or related field of study, and six (6) years of experience or equivalent.

Additional Skills Requested:

• Commitment to the mission of a comprehensive community and technical college and to personalized business services.
  
  
• Honesty, Professionalism, Determination, and Punctual.
  
  
• Excellent customer service skills with emphasis on treating others with respect and dignity.
  
  
• Personal and professional integrity with an emphasis on confidentiality and attention to detail.
  
  
• Excellent interpersonal, teamwork, and communication skills (written and oral).
  
  
• Demonstrated ability to work collaboratively with others, prioritize, and multitask.
  
  
• Technical knowledge and skills in business software systems.
  
  
• Knowledge of bookkeeping, accounts receivable, billing/invoicing, & collections processes are required.
  
  
• Understanding of legal and audit constraints with respect to cash handling, banking, and collections.
  
  
• Administrative experience in a complex organization. Experience in an educational setting preferred.

Employee Rights - Employee Polygraph Protection Act

Equal Opportunity Employer - The Kentucky Community and Technical College System is an equal educational and employment opportunity institution.