Manager, FinOps

The Manager, Finance Operations is responsible for both the effective operation and modernization of the company's billing and accounts receivable collections functions. This leader will oversee critical order-to-cash processes including invoice generation, billing accuracy, credit and adjustment processing, dispute resolution, AR aging management, collections strategy, cash application coordination, customer escalations, reporting, controls, and audit support while leading initiatives to automate, simplify, and redesign how billing and collections work is performed.

The role will help advance Greenway's vision for intelligent, data-driven finance operations by improving billing quality, accelerating cash conversion, reducing manual effort, strengthening controls, and delivering faster operational insight using finance systems, data, analytics, AI-enabled capabilities, and Microsoft technology ecosystem tools.

The ideal candidate will possess strong expertise in managing end-to-end billing and collection operations, improving working capital, driving cash flow performance, and enhancing customer experience. The role requires a forward-thinking leader who can leverage Artificial Intelligence (AI), Robotic Process Automation (RPA), Data Analytics, and Digital Technologies to transform finance operations, improve productivity, and accelerate business outcomes.

·         Own and support recurring billing activities, including invoice generation, credit and adjustment processing, billing corrections, dispute intake, customer escalations, revenue operations coordination, and order-to-cash reporting.

·         Ensure invoices are accurate, timely, complete, and aligned with customer contracts, company policies, revenue recognition requirements, and internal control expectations.

·         Develop and maintain billing governance standards that support financial reporting integrity, audit readiness, and strong documentation of policies, procedures, and controls.

·         Partner with Sales, Customer Success, Legal, Revenue Operations, Accounting, FP&A, and other cross-functional stakeholders to resolve contract, billing, dispute, and customer account matters.

·         Protect financial statement accuracy and customer trust while improving speed, scalability, and first-time-right billing performance.

·         Develop and execute collections strategies that optimize cash collections, reduce past-due accounts, improve DSO, and strengthen overall cash flow performance.

·         Monitor AR aging, customer payment behavior, dispute trends, collection prioritization, and account segmentation to drive targeted collection actions.

·         Establish collection priorities, escalation procedures, payment arrangement guidelines, risk review routines, and customer communication standards.

·         Resolve complex customer disputes and billing-related collection obstacles in partnership with customer-facing, legal, accounting, and revenue operations teams.

·         Prepare and present collection performance metrics, risks, root causes, and recommended actions to Finance leadership.

·         Lead initiatives to reduce, automate, or eliminate manual billing and collections work while protecting accuracy, controls, compliance, auditability, and customer experience.

·         Document current-state process logic, identify root causes of inefficiency, translate billing and collections rules into automation requirements, and build or partner to build scalable workflows and exception-based review models.

·         Redesign invoice quality review, dispute management, customer follow-up, collection prioritization, cash forecasting, AR reporting, and escalation processes using automation, analytics, and AI-enabled capabilities.

·         Establish an automation opportunity pipeline and track value delivered through time savings, cash acceleration, risk reduction, billing quality improvement, productivity gains, and cost reduction.

·         Ensure proper change management, testing, documentation, approval, training, and control sign-off for process redesign and automation changes.

·         Lead and coach billing and collections team members through the shift from manual process execution to exception management, analytics, automation ownership, customer issue resolution, and control oversight.

·         Establish performance goals, KPIs, accountability measures, and operating routines that reinforce quality, speed, customer service, cash performance, and continuous improvement.

·         Communicate complex billing, collections, systems, data, and automation concepts clearly to finance and non-finance stakeholders.

·         Create a culture of curiosity, accountability, practical innovation, customer service excellence, and disciplined change management.

·         Develop dashboards, exception reporting, aging analytics, dispute trend analysis, collection prioritization models, and cash conversion reporting that reduce manual data gathering and improve operational visibility.

·         Use analytics and AI-enabled capabilities to identify anomalies, explain billing and collection performance drivers, prioritize risks, and generate first-draft commentary for management review.

·         Partner with FP&A, Accounting, Revenue Operations, and business leaders to convert billing and AR data into actionable insight, improved decision support, and measurable cash flow improvement.

·    Serve as a Finance owner for billing and collections workflows, requirements, testing, data validation, controls, and system enhancements across ERP, CRM, payment, reporting, and workflow automation platforms.

·    Use or help deploy tools such as Microsoft Fabric, Power BI, Power Platform, Power Automate, Copilot Studio, Dataverse, SQL, D365 Finance, Salesforce, close or AR management tools, RPA, or similar technologies where appropriate.

·    Improve data quality, customer master data governance, contract-to-bill data flows, integrations, workflow controls, and system controls that support scalable order-to-cash operations.

·    Report operational performance and transformation updates to leadership, as applicable.

·         Ensure compliance with internal controls, accounting policies, customer contract requirements, revenue operations standards, and applicable regulatory requirements.

·         Maintain proper documentation of billing and collections procedures, process logic, control evidence, system changes, and automation requirements.

·         Support internal and external audit requirements and ensure transformation initiatives preserve auditability and financial reporting integrity.

·         Bachelor's degree in Finance, Accounting, Business Administration, Information Systems, Data Analytics, or related field required.

·         10+ years of progressive experience in billing, accounts receivable, collections, revenue operations, finance operations, or order-to-cash leadership.

·         5+ years of supervisory, team leadership, or project leadership experience.

·         Experience with invoice generation, AR aging, collections strategy, customer disputes, billing controls, cash forecasting, reporting, audit support, and process improvement.

·         Demonstrated success reviewing manual finance operations work while designing future-state automated processes and exception-based operating models.

·         Experience designing automation in order-to-cash operations, collections prioritization, invoice quality controls, dispute analytics, anomaly detection, or continuous control monitoring capabilities.

·         Hands-on ERP, CRM, reporting, workflow automation, AI, RPA, or finance systems experience required; Microsoft Dynamics 365 Finance and Salesforce experience preferred.

·         Deep understanding of order-to-cash, billing, accounts receivable, collections, dispute management, customer account reconciliation, and cash conversion processes.

·         Working knowledge of finance systems, data flows, contract-to-bill data, system controls, integrations, master data governance, and operational reporting.

·         Experience with Salesforce, Copilot Studio, D365 Finance & Operations, AR management tools, RPA, Power Query, Power BI or similar technologies preferred.

·         Strong analytical, process redesign, root-cause analysis, project management, communication, stakeholder management, and change leadership skills.

·         High standards for accuracy, ethics, control discipline, governance, documentation, customer service, and financial reporting integrity.

·    Improved billing accuracy and invoice cycle times leading to reductions in customer disputes and overall increased perception of Greenway invoicing.

·    Reduction in DSO, past-due AR, dispute resolution cycle time, manual billing review effort, and recurring collections follow-up burden.

·    Improved collection effectiveness, cash forecasting visibility, anomaly detection, control effectiveness, audit readiness, and time-to-insight.

·    Quantified value delivered through cash acceleration, cost savings, productivity improvement, risk reduction, automation adoption, and business insight.

This position is primarily sedentary and requires regular use of a computer, keyboard, financial systems, collaboration tools, workflow platforms, and data visualization tools. The role requires the ability to review information on a computer screen for extended periods and communicate clearly with internal stakeholders, external partners, customers, and team members.

Equal Employment Opportunity Statement: Greenway Health is an Equal Opportunity Employer. Greenway does not discriminate on the basis of race, religion, age, gender, national origin, sexual orientation, disability, veteran status, or any other legally protected status.

Disclaimer: This Job Summary indicates the general nature and level of work expected of the incumbent(s). It is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities required of the incumbent. Incumbent(s) may be asked to perform other duties as requested. Greenway Health, LLC is an Equal Opportunity Employer. We do not discriminate on the basis of race, religion, age, gender, national origin, sexual orientation, disability, or veteran status.