Business Solutions Manager

The Business Solutions Manager is responsible for the market level roadmap, delivery and operation of key business technology applications across various domains, including Finance, Supply Chain, P&O, Retail, Marketing, clienteling, e-Business and client-facing systems.

This role is critical to understanding, aligning and translating the nuances of Singapore & Export Markets into regional, global roadmaps and the wider system landscape and, only where necessary, implementing or managing market-specific applications. Partnering with business stakeholders, regional Tech and Digital teams is key to the role, specifically to capture business requirements and manage projects, change and adoption.

In addition to the strategic application landscape, this role, in partnership with the regional teams, unlocks tactical opportunities for the business to improve processes and operations by leveraging automation and AI across boutiques, offices and distribution center.

• →Strong business partnering and relationship management skills with an influencing mindset.
• →Solid project and change management experience with a collaborative, transparent and delivery-focused approach.
• →Working knowledge of enterprise business applications and integration landscapes across Retail, Digital and Corporate domains.
• →Ability to understand business processes and identify opportunities for optimisation, automation and AI adoption.
• →Ensure that vendor management complies with Chanel’s procurement policies throughout the vendor lifecycle.
• →Understanding of low-code/no-code platforms, workflow automation and emerging AI capabilities.
• →Strong attention to detail with the ability to manage multiple priorities, dependencies and stakeholders concurrently.
• →Effective communication, stakeholder engagement, presentation and conflict management skills.
• →Strong sense of ownership, accountability and urgency with a proactive approach to issue resolution and continuous improvement.
• →Highly organised, self-motivated and capable of working independently while fostering collaboration across teams.
• →Experience managing cross-functional initiatives involving market, regional and external partners.
• →Budget management and financial planning experience for technology and business initiatives.
• →Rapid learning capability with the ability to quickly understand new technologies, systems and business domains.
• →Retail, Luxury Retail, or Omnichannel experience (preferred).

Academic / Professional Qualifications

• →Degree in Engineering, Computer Science, Information Technology or a related field.
• →Project Management Professional (PMP) certification is an advantage but is not required.

Work Experience

• →At least 7 years of hands-on experience with Retail, Digital and Corporate systems, with a demonstrated track record of successful implementations, ideally across more than one market.
• →Experience working within global enterprise landscapes to deliver and manage end-to-end project lifecycles involving multiple internal and external teams, market, regional and global stakeholders, vendors and consultants.
• →Experience implementing and delivering tactical solutions to meet business needs where enterprise solutions are unable to do so.
• →Experience across multiple disciplines, including IT operations, project management, business analysis, vendor management and change management.
• →Experience with retail and digital technologies, including POS, CRM, digital marketing and e-commerce.
• →Experience with corporate systems and technologies, including ERP, WMS, HRIS, payroll, time and attendance, BI and AI tools.

At Chanel, we are focused on creating an inclusive culture that nurtures personal growth, contributing to collective progress. We believe the uniqueness of each individual increases the diversity, complementarity and effectiveness of our teams. We strongly encourage your application, as we value the perspective, experience and potential you could bring to Chanel.