Sauna Supervisor (Cork)

The Hot Box Sauna is Ireland’s leading sauna and wellness experience, offering a unique blend of relaxation, community, and wellbeing. We are a genuine energetic bunch of individuals that are striving for a better lifestyle not only for our customers but also for our own employees. Would you like to be part of it? Then, please keep reading!

We are seeking a motivated and enthusiastic person to join our team as a Site Supervisor to deliver a seamless, welcoming, and high-quality experience to our guests.

Reporting to:      Site Manager

Location:             Victoria Road, Co. Cork T12 FCN2

Contract type:     Part-time, Permanent

Working hrs:        up to 39 hrs per week, split in two shifts between 6:30 AM and 11:15 PM, Mon - Sun

Work model:        Onsite

Salary:                   €16.000 per hour

Interview schedule: Interviews with the Hiring Managers in the week commencing on 9 November.

Supervise, motivate, and support the sauna host team, leading by example on the floor. Coordinate staff breaks, shift swaps and cover to ensure smooth shift coverage. Train and mentor new team members on guest service, session flow, sauna heat management and plunge pool care. Promote a respectful, team-oriented workplace.

Deliver a warm, welcoming, and attentive guest experience from arrival to departure, making sure every guest is walked through the venue layout, how their session flows and what to expect from the saunas, plunge pools and shared spaces. Look out for guests who are new or a little nervous and step in when someone needs a hand. Maintain high standards of cleanliness and service. 

Respond to customer feedback and resolve issues professionally. Ensure guests are thanked as they leave, asked about their experience and informed about rebooking, offers and memberships. Adapt to different guest preferences and needs.

Uphold strict hygiene and safety standards across all areas. Monitor sauna and plunge pool conditions (temperature, cleanliness, equipment), ensuring every sauna is at its best temperature for each session through correct stove or heater management. Oversee daily plunge pool cleaning, chemical treatment and water testing, and ensure results are recorded. Make sure the team understands the temperature, hygiene and etiquette guidelines for all sauna and plunge experiences, as well as the venue’s safety procedures. Ensure all cleaning routines and deep cleans are completed to standard. Respond to incidents and follow emergency procedures.

Oversee daily opening and closing procedures and keep sessions running on time, including check-ins, check-outs, wristbands and transitions between sessions. Oversee use of the booking system, including cancellations, reschedules and voucher redemptions. Manage POS operations and basic cash handling, ensuring payments, gift vouchers, offers and memberships are processed accurately. Monitor stock levels (towels, water, merchandise and hygiene supplies) and report supply needs. Log incidents, maintenance issues, lost property and daily updates.

Keep the team informed of updates and site activity, making sure team notes, guest information and shift updates are kept current on our team tools. Provide feedback and support staff development. Act as a link between the team and management, passing on guest feedback and the team’s ideas for improving the experience.

Ensure daily and deep cleaning schedules are completed to a high standard, including session turnarounds (benches wiped, water topped up, fresh towels prepared and stations restocked), daily cleaning of saunas, changing rooms, showers and toilets, and scheduled weekly and monthly deep cleans such as sauna deep cleans, laundry and power washing of outdoor areas. Report and follow up on maintenance issues. Carry out regular fire, safety, and equipment checks.

Thrives in a fast-paced hospitality environment, very passionate about customer experience, enjoys leading by example, and takes pride in maintaining high standards of service, safety, and hygiene. You are outdoorsy and have a keen interest in wellness.

• Minimum of 3 years of experience in a supervisory or management role within the hospitality or wellness sector, working on a site servicing customers (preferably in hotels or bars).

• Proven track record of supervising high performing teams. 

• Strong organisational and problem solving skills.

• Proven track record in confident decision-making and performing well under pressure.

• Excellent communication and interpersonal abilities, with professional, calm, and approachable attitude.

• Experience working with health, safety, and hygiene standards.

• Right to work in Ireland on permanent basis without restrictions (Work Permit Sponsorship is not available).

• Flexibility to work evenings, weekends and across the full operating seven days a week schedule.  

• Ability to take on physical tasks in all weather, outdoor environments, including cleaning and lifting.

• Ability to work from the location Victoria Road, Co. Cork T12 FCN2 at required times.

The Hot Box is one of Ireland’s fastest-growing wellness brands, offering a variety of unique wellness and relaxation facilities across the country, especially well known for outdoor saunas and plunge pools in tranquil surroundings and places of natural beauty. 

Our team is held together by five values. If they sound like you, you’ll feel right at home: