Business Analyst - Dealertrack

As Business Analyst, you will support Dealertrack lender clients across implementation, testing, production support and platform changes. You will be a key bridge between lenders and internal teams, helping investigate issues, clarify requirements, validate solutions and ensure a strong client experience. 

• →At as a primary functional contact for lender testing and production-related issues. Reproduce reported issues and compare actual behaviour against agreed requirements and business rules.
• →Help determine whether an issue is related to configuration, data, expected behaviour or a product defect, and coordinate internal follow-up through resolution and closure.
• →Support lender UAT, PVT, SVT and post-launch validation activities. Confirm that delivered functionality aligns with approved requirements before release, and support retesting of resolved issues.
• →Participate in lender setup, discovery, implementation and solution discussions. Clarify business rules, configuration, testing expectations, dependencies, risks and acceptance criteria.
• →Capture decisions, actions and requirements, ensuring they are reflected in the appropriate implementation documentation.
• →Create and maintain lender-specific business-rule references, mappings, calculators, rate sheets and other supporting artifacts. Keep documentation and production materials accurate, approved and aligned with current system behaviour, with appropriate version and change history.
• →Support investigation of production incidents where functional or lender context is required. Provide business-rule interpretation, testing evidence, lender impact and validation support, and assist with confirming resolution.
• →Coordinate lender and client access requirements, confirming users, roles, approvals and scope. Support provisioning validation and follow-up where access issues arise.
• →Support Product during discovery and preparation of lender initiatives, including scope and statement-of-work discussions. 

• 4+ years’ experience in business analysis, implementation or functional support within a client-facing technology environment.
• Bachelor’s degree in business, computer science, or related area
• Ability to investigate issues, interpret business rules and compare system behaviour against agreed requirements.
• Experience supporting testing and validation activities, documenting results and confirming that solutions meet acceptance criteria.
• Ability to clarify requirements, dependencies and risks, and maintain accurate business and implementation documentation.
• Strong communication and coordination skills, with the ability to work closely with clients and internal teams through issue resolution.
• Attention to detail when maintaining business rules, mappings, production materials and change history.
• Familiarity with lending or financial services workflows would be an advantage. 

We understand that there is life at work and life outside of work. Here are a few benefits we all benefit from that support us to be our creative best. 

 Benefits from Day 1 

• Gym discounts 
• Employee and Family Assistance program 
• Virtual wellness events 
• Conferences & training budget 
• Regular internal training programs 

Financial planning 

• Let us help you invest in your future with 3% matching towards your pension and multiple forms of income protection.