Workplace Experience Coordinator

Job Title

Job Description

• Serves as a welcoming, on-site ambassador across assigned buildings, delivering responsive, personalized hospitality to tenants, guests, and visitors.
• Partners with the Senior Workplace Experience Manager, property management, engineering, security, and service partners to coordinate day-to-day service delivery and maintain consistent hospitality standards.
• Conducts routine property and amenity walkthroughs, monitors presentation and operational readiness, and reports maintenance needs, service concerns, and opportunities for improvement to the Senior Workplace Experience Manager and appropriate property partners.
• Coordinates conference center and amenity reservations, booking confirmations, room setup and reset, vendor logistics, and on-site event support in accordance with established procedures, escalating scheduling conflicts and operational issues as needed.
• Conducts pre-event room checks, confirms layouts and audiovisual requirements, and coordinates troubleshooting with designated building or technology partners.
• Coordinates vendor arrival instructions, access requirements, and required documentation, including certificates of insurance, in partnership with property management.

• Supports visitor management procedures, guest registration, and access coordination in partnership with building security and property management.

• Drafts and coordinates tenant communications, including digital newsletters, building app updates, digital signage, event promotions, and social media content, where applicable, in accordance with established brand standards and approval processes.

• Supports tenant onboarding, welcome experiences, leasing tours, appreciation initiatives, and hospitality touchpoints.

• Responds promptly to tenant inquiries, service requests, and reservation questions, coordinates follow-up with appropriate partners, and escalates concerns to support timely resolution and service recovery.

• Maintains knowledge of local businesses, community resources, and neighborhood partnerships to enhance the tenant experience.

• Supports the Senior Workplace Experience Manager in planning and executing tenant events, wellness programming, community activations, and hospitality initiatives that foster connection, well-being, and engagement.
• Maintains programming calendars, coordinates event logistics, vendor schedules, and supplies, and supports event setup, registration, on-site execution, and breakdown across assigned buildings.
• Tracks attendance, tenant feedback, engagement metrics, and amenity utilization, and shares observations and reports with the Senior Workplace Experience Manager to inform program and service improvements.

• Supports the Senior Workplace Experience Manager with scheduling, documentation, inventory management, and operational reporting, tracks event expenses, organizes invoices, and flags discrepancies against approved budgets.
• Partners with the centralized Presence platform team, under the direction of the Senior Workplace Experience Manager, to support marketing initiatives, building app administration, training, implementation of best practices, data collection, and portfolio-wide programs.
• Participates in regular coordination meetings with the Senior Workplace Experience Manager and maintains clear schedules, status updates, and handoff notes to support consistent service across assigned buildings.

• Performs other related duties as assigned.

• Relevant experience in workplace experience, hospitality, tenant engagement, event coordination, amenity operations, or property services; multi-building or multi-site experience preferred.
• Experience supporting conference center or amenity reservations, event logistics, vendor coordination, expense tracking, and tenant or customer communications.
• Strong communication, organization, relationship-building, and customer service skills, with a hospitality-minded approach and attention to detail.
• Ability to prioritize competing requests, coordinate with multiple teams, follow established procedures, and recognize when to escalate issues.
• Comfort with digital communication tools, reservation systems, tenant engagement platforms, and basic reporting tools to maintain accurate records and support daily operations.
• Ability to collect and organize engagement and utilization data, identify trends, and share practical observations that support operational improvements.

This role requires regular on-site presence and travel between assigned buildings in the DC market to support tenant relationships, programming, conference centers, and amenity operations. The Coordinator works under the direction of the Senior Workplace Experience Manager, with schedule flexibility as needed for events, launches, and operational requirements.

In compliance with the Americans with Disabilities Act Amendments Act (ADAAA), if you have a disability and would like to request an accommodation in order to apply for a position at Cushman & Wakefield, please call the ADA line at 1-888-365-5406 or email Accommodations@cushwake.com. Please refer to the job title and job location when you contact us.