Document Imaging Production Specialist III

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth. We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed, build a career and contribute to our shared success. This includes attracting and developing exceptional talent, recognizing and rewarding performance, and supporting our teammates’ physical, emotional, and financial wellness through affordable, competitive and flexible benefits. We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life experiences. These journeys foster resilience, leadership and innovation, strengthening our workforce and positively impact the communities we serve. Bank of America is committed to an in-office culture that supports collaboration, engagement, and career development. Our approach includes clear in-office expectations, while providing an appropriate level of flexibility based on role-specific responsibilities and business needs. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

• →Assist peers and leadership with resolving complex, time-sensitive exceptions
• →Handle escalations received from business partners by providing clean, concise communication through email and phone
• →Contribute to improving process efficiencies by supporting the review and validation of departmental procedures
• →Execute various production and support functions.   ​

• 2 years in operations or production environment
• Ability to bend and move about the production floor to push carts, move documents or boxes, and lift 25-50 pounds

Desired Qualifications:

• Experience with PDIM (Physical Document Inventory Management) application
• Ability to leverage data and reporting to manage inventory and service level agreements
• Postal experience and/or Pitney Bowes experience
• Previous experience in document imaging or retention and retrieval
  

• Attention to Detail
• Business Acumen
• Customer and Client Focus
• Recording/Organizing Information
• Collaboration
• Oral Communications
• Prioritization
• Quality Assurance
• Written Communications