Dealership Service Appointment Success Specialist

Service Appointment Success Specialist

Jerry Seiner Dealerships is looking for a motivated, organized, and customer-focused Service Appointment Success Specialist to join our Service Business Development Center (BDC)!

In this role, you'll help create a great customer experience by confirming service appointments, following up with customers who cancel or miss appointments, and helping fill open appointment times. Your work will help keep our service schedule running smoothly while ensuring customers receive the attention and follow-up they deserve.

This is a temporary-to-hire opportunity. The position will initially provide additional support to our service team, with the potential to transition into a permanent role based on business needs, performance, and available opportunities.

If you enjoy helping people, communicating over the phone, and staying organized in a fast-paced environment, we'd love to hear from you!

· Contact customers to confirm upcoming service appointments and verify scheduling details.

· Follow up with customers who cancel appointments and help them find a convenient time to reschedule.

· Contact customers on the cancellation list to fill open appointment slots.

· Reach out to customers who miss their appointments and encourage them to reschedule.

· Assist with incoming calls during busy periods and provide additional support to the BDC team as needed.

· Maintain accurate customer information, including phone numbers, email addresses, and mailing addresses.

· Document customer conversations, appointment updates, and daily activities in the appropriate systems.

· Build positive customer relationships that encourage repeat business and referrals.

· Stay informed about dealership services, products, promotions, and customer needs.

· Work closely with the service department and BDC team to maintain an efficient appointment schedule.

· Assist with other BDC, service department, and dealership responsibilities as needed.

· A positive attitude and a genuine desire to help customers.

· Strong communication skills and a friendly, professional phone presence.

· Excellent organizational skills and attention to detail.

· The ability to multitask and work efficiently in a fast-paced environment.

· Basic computer skills and the ability to accurately enter and update information.

· Dependability and consistent attendance.

· Previous customer service or call center experience preferred.

· Familiarity with dealership software or customer management systems is a plus.

This position is based in our Service Business Development Center, where you'll spend most of your day working with computers and phones. Occasional interaction with other dealership departments may be required. Reliable attendance is an essential function of this position.

At Jerry Seiner Dealerships, we believe in doing business the right way and creating exceptional experiences for our customers and employees. When you join our team, you'll become part of a company that values teamwork, customer relationships, and opportunities to grow.

Ready to make a difference? Apply today and start your next opportunity with Jerry Seiner Dealerships!

Pre-employment screenings, including but not limited to your background screening, drug test, and motor vehicle record, are required.