Guest Services Representative

We are currently seeking a Guest Service Representative to join our Experience Management (XM) team.

Responsibilities: The main functions of the Guest Services Representative are to provide outstanding guest experiences in a customer service setting by courteously greeting all tenants and visitors to the reception desk, and as a guest services resource for the tenants and visitors to the property.

• Courteously greet all tenants and visitors to the reception desk
• Signing in all authorized visitors according to the policies, rules and regulations established by building management and/or tenants, ensuring all guests have been authorized to enter
• Contact tenants in courteous and professional manner when a guest is not pre-registered, in accordance with all building SOPs
• Provide excellent service to all guests arriving at the building
• Answer and respond to tenant phone calls and e-mails for assistance throughout the day
• Provide guidance and information as requested from tenants and visitors to the building o Ensure familiarity with building management and security protocol, directing any issues to the appropriately designated management
• Develop and maintain professional relationships with key employee and tenant contacts at the property and proactively investigate all events occurring or hosted by the property
• Maintain service alert awareness and report any security issues to the designated security and/or management parties
• Ensure work and reception areas are neat and orderly with all personal items stowed away (eating and drinking not allowed at work areas)
• Foster a positive and professional work environment at all times
• Any additional duties as assigned

• High school diploma or equivalent o Minimum of 1 year experience in high-end hospitality, luxury retail, fine dining or related field
• Professional demeanor and appearance
• Positive and engaging personality in all work situations
• Outstanding people skills o Ability to be flexible and adaptable o Strong organizational skills and ability to multi-task
• Excellent oral and written communication skills
• Ability to think quickly and efficiently when confronted with a client request
• Self-starter, motivated, takes initiative, and anticipates needs of others
• Computer literacy, specifically MS Office applications and Internet
• Ability to stand for extended periods of time, unless physician-recommended accommodation has been granted
• You’ll have a proven track record of results as we’ll expect you to act decisively, think big, and manage your time to meet deadlines in a fast-paced, high-volume environment. Most importantly, you’ll want to contribute to a diverse, supportive, and talented team

This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without sponsorship.

If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements.  We’re interested in getting to know you and what you bring to the table!

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Pursuant to the Los Angeles Fair Chance Initiative for Hiring Ordinance, JLL will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Accepting applications on an ongoing basis until candidate identified.