Associate Director of IT - Hope Channel International

The Associate Director of IT leads HCI’s IT function, including headquarters datacenter and network, the IT systems that support the studio and playout, the HCI-owned Jetstream server fleet, HCI’s security and compliance program and the everyday technology services for all HCI staff.  The position is responsible for the outcomes by coordinating and managing cybersecurity, compliance, infrastructure projects, and first-line support for staff by selecting appropriate contracted service providers.  Also serves as the deputy to the Senior Director of Technology, acting for the Senior Director when requested and representing the Technology department in committees and meetings as assigned.

Sr. Director of Technology

• Responsible for the architecture, operation and modernization of HCI’s headquarters datacenter and network, including the servers, storage, networking and facilities that support the studio, playout and IT operations.
• Leads HCI’s infrastructure projects from planning through completion.
• Manages monitoring and incident response for headquarters infrastructure, including after hours when necessary.
• Oversees HCI’s security program, including the security baseline, vulnerability management, the incident response and business continuity plans and the security and privacy review of new platforms, vendors and tools before HCI adopts them.
• Accountable for HCI’s technology policies and provides support to the Data Protection Officer on privacy compliance for data under HCI’s responsibility.
• Selects, contracts and manages HCI’s technology service providers, including  the cybersecurity partner and project integrators, serving as the escalation point for issues that involve HCI’s infrastructure or require knowledge of HCI’s environment.
• Manages and is responsible for the IT function’s operating budget, the official platform inventory and the software platform and subscription management policy.
• Responsible for documenting HCI’s IT infrastructure and transferring the operating knowledge to HCI’s providers and integrators so that no essential knowledge is held by only one person.
• Reports to HCI administration and committees on security, compliance and infrastructure as requested.
• Acts for the Senior Director of Technology in their absence and represents the Technology department in committees and meetings as assigned.
• Must be a member in regular standing of the Seventh-day Adventist Church. 
• Must maintain a regular and reliable attendance schedule. 
• Other duties as assigned.

• Bachelor’s degree in a technical field or an equivalent combination of education and experience is required.
• 5-7 years administering servers, networks and datacenter infrastructure in production, including hands-on hardware work (racking, imaging, cabling, storage).
• 2+ years leading an IT function or managing outsourced IT or security providers, with a record of holding vendors to expectations.
• Verifiable record of delivering one significant infrastructure project end to end such as network redesign, a datacenter refresh or a virtualization migration.
• Security certifications such as Security+ or CISSP are preferred.

• Strong network engineering fundamentals: routing, switching, VLANs and segmentation, firewalls and wireless.
• Solid Linux and virtualization administration skills, plus comfort with Windows and macOS systems found in a mixed office and studio environment.
• Working knowledge of storage, backup, archival technologies including tape, and disaster recovery design.
• Demonstrated ability to carry long infrastructure projects through to completion while keeping daily operations steady.
• Practical security knowledge appropriate to a small enterprise and the ability to turn policies and regulation into concrete, verifiable controls.
• Ability to write clear service expectations, read a contract carefully and manage a provider relationship with both firmness and courtesy.
• Clear communication with non-technical colleagues and with administration, including the ability to brief leadership in plain language on risk and cost.
• Careful, methodical planning skills due to systems being on air 24/7.