Customer Service (Intercompany) MX

Mexico·Guadalajaramid

Customer SupportCustomer Service Representative

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Quick Summary

Overview

Intercompany Customer Service• Monitor, manage, and troubleshoot EDI transactions for GoRhino, AMP, Extang, UnderCover, and TruXedo.

Technical Tools

Customer SupportCustomer Service Representative

Requirements

~1 min read

Intermediate to advanced Microsoft Excel skills.
Strong analytical and problem-solving abilities.
Knowledge of EDI transactions and ERP systems.
Ability to troubleshoot system and data discrepancies.
Strong verbal and written communication skills.
Ability to manage multiple priorities and deadlines.
High attention to detail and data accuracy

Adaptability – Adapts to changes in the work environment; Manages competing demands; Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events.
Analytical – Synthesizes complex or diverse information; Collects and researches data; Uses intuition and experience to complement data; Designs workflows and procedures.
Dependability – Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; commits to long hours of work when necessary to reach goals. Completes tasks on time or notifies appropriate person with an alternate plan.
Initiative – Volunteers readily; Undertakes self-development activities; Seeks increased responsibilities; Takes independent actions and calculated risks; Looks for and takes advantage of opportunities; Asks for and offers help when needed.
Problem Solving – Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics.
Quality - Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality.
Safety and Security – Observes safety and security procedures; Reports potentially unsafe conditions; Uses equipment and materials properly.
Verbal Communication – Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings.