Community Liaison Field Ambassador Graduate

At GHD, we don’t just believe in the power of commitment, we live and breathe it every day. 

That’s why we pledge to support and empower all of our people to make a positive impact when working hand in hand with our business to drive change. We'll help you accelerate your career and empower you with the right technology and training as you bring ideas and projects to life. 

Together with your colleagues, clients and partners, you'll make an impact that is felt by all. See where your commitment could take you.

Who are we looking for? 
GHD is seeking a Community Liaison Field Ambassador Graduate to join our Strategic Communications, Engagement and Communities team in any of our Greater Toronto Area offices. 

In this role, you will be the primary representative during active construction projects and facilitate communication between residents, business owners, elected officials, the project team, client, and contractors. The role requires strong customer service skills and the ability to manage challenging conversations. The position requires that the individual always be approachable with a positive professional attitude. Knowledge of municipal construction practices for sewer, watermain and road construction would be considered an asset.

Be part of the dynamic culture! Our workplace thrives on a hybrid model, combining in-office collaboration and flexibility. Join us in office, three days a week to contribute, connect and excel in our vibrant environment.

Working with an energetic and high performing team, this position offers a variety of work and will see you involved in: 

• Serving as an accessible public information liaison for all construction field projects included within the construction program.

• Preparing and delivering construction-related public notices prior to work taking place. 

• Collaborating with residents, institutions, and businesses to ensure early identification of and/or timely resolution of issues (e.g., noise, dust, property damage, water service interruptions, other concerns, etc.).

• Developing rapport with internal/external construction teams, local residents, business owners, elected officials and other relevant stakeholders, and applying sound judgement in escalating/de-escalating fervent issues to support their amicable resolution. 

• Lead pre-construction meetings and site walks with internal/external construction teams, local residents, business owners, elected officials and other relevant stakeholders.

• Preparing and participating in various construction-related internal/external meetings; and presenting on/supporting the resolution of ongoing community issues and concerns.

• Conducting visits to residents, institutions, and businesses, as time allows, to ensure early identification of issues (e.g., noise, dust, property damage, water service interruptions, concerns, etc.) and helping to expedite their resolution. 

• Working to de-escalate fervent issues that arise and use judgement to escalate to senior staff where necessary. 

• Visiting residents, institutions, and businesses in person and serving as a point of contact for any concerns or issues raised through the project hotline or in person. 

• Addressing queries in relation to construction timelines, possible impacts on residents’ properties and working with residents on solutions that can help mitigate or remove any negative impacts. 

• Conducting site visits and providing coordination support in relation to finding resolutions to diverse community issues/concerns involving multiple contractors, City staff, 311, councilors, and other ongoing City projects in immediate areas.

• Assessing complaints and determining where and when the issues should be addressed and by which party involved. 

• Attending pre-construction meetings and construction progress meetings as required for coordination purposes.

• Presenting issues to construction teams and City staff, discuss solutions to ensure issues do not cause delays to construction, and following up frequently to ensure that issues are resolved as quickly as possible.

• Preparing, maintaining, and distributing a monthly “Community Issues/Resolution Report” detailing all relevant details relating to community issues and concerns along with proper maintenance of various forms of evidence including documentation, photographs, drawings, etc.

• Providing monthly updates to the project team, including detailed reports and status updates on issues encountered during construction.

• Support the GHD design team in coordinating site visits involving diverse stakeholders to complete service investigations

What you will bring to the Team

• Post-secondary education in communications, planning, social sciences or equivalent experience.

• 0-2 Years of experience related to the role.

• Strong written and verbal communication.

• Energetic and approachable personality as the first point of contact for this project. 

• Ability to multi-task and prioritize project tasks in a fast-paced environment

• Collaborative mindset, comfortable working with both creative teams and technical professionals (engineers, planners, architects) and translating technical content for public audiences.

• IAP2 Certification considered an asset.

• Class G driver’s license and access to a vehicle.

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Salary for GTA $65,000. Salary Range is based on the preferred work location. If the selected candidate´s location differs, changes to the salary range may apply. 

Artificial Intelligence: At GHD, we use AI in our applicant tracking system to improve the efficiency and fairness of recruitment. Your application may be reviewed by both AI and our hiring team for a thorough evaluation. 

Vacancy: This position is for an existing vacancy

As a diverse and inclusive organization, we encourage individual achievement and recognize the strength of a diverse workforce. GHD is an equal opportunity employer. Upon request, GHD will provide reasonable accommodation for applicants with disabilities throughout the recruitment and selection process.