Patient Service Representative (PSR), Orthopedics Clinic

Monday - Friday, Full Time, 1st shift either 8:30-5 or 8:00-4:30

• High school diploma or equivalent.
• One to two years related customer service experience
• Experience handling difficult caller/customers/patients.
• Previous clerical experience in healthcare preferred for this busy fast-paced clinic.

Schedule: Monday-Friday, 1st shift, scheduled hours are generally either 8:30am-5pm or 8:00am-4:30pm - Full time, approximately 40 hours per week.

As a Patient Service Representative (PSR), you’ll play a vital role in the care team – supporting providers, connecting with patients, and helping ensure a seamless, compassionate experience every day. 

As a key member of the ambulatory care team, you will:

• →Patient Services: Provides efficient, high-quality service to patients who arrive for appointments or who telephone or visit in person to request appointments or information on tests and procedures, bills and charges, referrals, and other matters.
• →Billing Services: Ensures entry at time of service of billing information on the patient and payer and accurate follow-up on missing information.
• →Medical Record Services: Upholds standards of the practice and of the medical group for accurate and timely medical records.

Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more – so you can live fully at and away from work, including:

Aurora St. Luke’s Medical Offices- 2801 W Kinnickinnic River Parkway, Suite 370- Milwaukee, WI

The Orthopedics Clinic at Aurora’s St. Luke’s Medical Center features some of the nation’s best and most respected orthopedic experts and serve patients seeking care for hip or knee joint replacement, shoulder surgery, arthritis, musculoskeletal care and more.  Our orthopedic doctors provide surgical and nonsurgical treatments for all types of orthopedic conditions. Be a part of this fantastic team!

• Ability to function in a high volume, multiple-task environment, and in a crowded or closely shared workspace.
• Exposure to ill patients.
• Ability to work under stressful conditions with demanding customers.
• Must lift up to 35 pounds without help. For patient lifts of over 35 pounds, or when patient is unable to assist with the lift, patient handling equipment is expected to be used, with at least one other associate, when available. Unique patient lifting/movement situations will be assessed on a case-by-case basis.
  

Advocate Health is the third-largest nonprofit, integrated health system in the United States, created from the combination of Advocate Aurora Health and Atrium Health. Providing care under the names Advocate Health Care in Illinois; Atrium Health in the Carolinas, Georgia and Alabama; and Aurora Health Care in Wisconsin, Advocate Health is a national leader in clinical innovation, health outcomes, consumer experience and value-based care. Headquartered in Charlotte, North Carolina, Advocate Health services nearly 6 million patients and is engaged in hundreds of clinical trials and research studies, with Wake Forest University School of Medicine serving as the academic core of the enterprise. It is nationally recognized for its expertise in cardiology, neurosciences, oncology, pediatrics and rehabilitation, as well as organ transplants, burn treatments and specialized musculoskeletal programs. Advocate Health employs 155,000 teammates across 69 hospitals and over 1,000 care locations, and offers one of the nation’s largest graduate medical education programs with over 2,000 residents and fellows across more than 200 programs. Committed to providing equitable care for all, Advocate Health provides more than $6 billion in annual community benefits.