ServiceNow Senior Software Engineer - ITAM

The Senior Software Engineer will lead the development, configuration, and support of enterprise ServiceNow solutions, with a particular focus on IT Asset Management (ITAM), including Software Asset Management (SAM) and Hardware Asset Management (HAM). This role combines hands-on technical expertise, advanced troubleshooting, platform optimization, and technical leadership to deliver reliable solutions for enterprise customers. You will work closely with stakeholders, end users, and engineering teams to translate business requirements into scalable implementations aligned with ServiceNow best practices. The position also involves maintaining integrations, resolving complex platform issues, and supporting upgrades and deployment activities across multiple ServiceNow modules. As a senior member of a globally distributed team, you will help mentor engineers, improve development standards, and ensure high-quality delivery across complex professional services projects. This remote opportunity offers a collaborative environment, ongoing technical development, and the chance to contribute to impactful digital transformation initiatives.

• Strong experience as a ServiceNow Software Engineer or Developer, with senior-level technical expertise in platform development, configuration, troubleshooting, and maintenance.

• Demonstrated hands-on experience with IT Asset Management (ITAM), particularly Software Asset Management (SAM) and Hardware Asset Management (HAM).

• Strong knowledge of ServiceNow development practices, including customization, configuration, workflows, integrations, and platform support.

• Experience with ServiceNow ITSM and integrations, with familiarity across additional modules such as CMDB, HRSD, SPM, IRM, SecOps, and BCM considered beneficial.

• Proven ability to perform advanced troubleshooting and root cause analysis, diagnose complex technical issues, and implement effective resolutions.

• Experience supporting integrations between ServiceNow and external enterprise systems, including identifying and resolving integration-related issues.

• Practical experience participating in ServiceNow upgrades, cloning, patching, deployments, and performance optimization activities.

• Strong understanding of ServiceNow platform architecture, development standards, and recommended configuration practices.

• Required certifications: ServiceNow Certified System Administrator (CSA), along with Certified Application Developer (CAD) and/or Certified Implementation Specialist – IT Service Management (CIS-ITSM), as specified for the role.

• Experience working on complex enterprise projects or professional services engagements, with the ability to manage technical deliverables and maintain high quality standards.

• Demonstrated leadership capabilities, including mentoring engineers, sharing technical knowledge, and helping teams solve challenging development problems.

• Strong analytical, problem-solving, and communication skills, with the ability to work effectively with technical teams, business stakeholders, and end users.

• Excellent documentation and organizational skills, including the ability to explain technical solutions clearly and maintain accurate records.

• A proactive, collaborative approach to continuous learning, platform improvement, and delivering customer-focused solutions.

• Ability to work effectively in a remote environment and collaborate with distributed teams.