Room Attendant

United States·Beverly Hillsmid

HousekeeperHospitality & Tourism

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Quick Summary

Key Responsibilities

Ability to remain standing for up to 10 hours. Ability to walk the property frequently. Ability to move up and down stairs regularly. Ability to move quickly based on guest needs.

Technical Tools

HousekeeperHospitality & Tourism

Review administered reports daily, such as in-house rooming list, arrivals and departures. Receive daily room assignments.
Change bedding, replace bath towels, hand towels, face cloths, bathmats, and any other linens.
Inspect condition of bathrobes and replace soil/damaged ones.
Replenish guest amenities and mini bar items. Report any mini bar usage to Front Desk.
Wipe down and sanitize all surfaces appropriately using the assigned chemical agents.
Clean vanity, mirrors, bathtub, shower, toilet, sinks, and all bathroom areas.
Replace facial, toilet tissue and bathroom amenities in correct amount and location.
Sweep, vacuum, and mop floors to ensure high level of cleanliness.
Clean closets and door tracks on check-out rooms, removing dust and debris. Ensure correct amount and placement of hangers, extra blanket/pillow, and luggage rack.
Open all drawers/doors in check-out rooms and remove items left by previous guest.
Check under bed(s), chairs and sofa for debris and remove if present.
Inspect condition of all furniture for tears, rips, or stains; report any damages to the supervisor.
Take responsibility for final room check, ensuring it is impeccably maintained and ready for guest check in.
Greet and interact with guests as needed. Handle guest requests with professionalism and courtesy.
Be familiar with all hotel services, features and local attractions, and activities, to respond to guest inquiries accurately.
Ensure discretion and respect guest privacy at all times.
Check and update room status in PMS to communicate with front desk department.
Complete PM turn down service when assigned.
Remove laundry bags and slips, and perform laundry services as required.
Communicate any lost and found items to management. Report immediately and turn over for secure proper storage.
Restock laundry carts and housekeeping closets daily.
Clean public spaces and employee areas as assigned.
Clean all guestrooms to the satisfaction of housekeeping supervisor/management and in accordance with the standards and policies of the department.
Check the condition of all paper products in guest rooms. Replenish as needed.
Replace any directories, stationary, and room information cards, etc. that are bent, torn or stained.
Inform housekeeping supervisor/management of any stains, missing items, or any cause for additional guest charges to the room.
Replace all glassware for new arrivals. Ensure all guest room items are clean and fresh.
Replace any used disposable items, such as water bottles, coffee bags and accompaniments, shower items, etc.
Make and undo cots/rollaway beds, place in appropriate storage, deliver to rooms when necessary.
Return all dishes, glassware and ice buckets to appropriate station.
Verify all items in the room are in good working condition.
Return heat/air conditioning to default temperature.
Adhere to security procedures for the handling of guest room and master keys.
Adhere to sign in/out procedures for department keys.
Clean and organize the housekeeping area at the end of each shift, respectfully setting up the next shift for success.
Communicate closely with other departments, such as when a guest reports a maintenance work order or front desk issue to be addressed.
Assist guests with luggage especially for large groups when needed.
Assist in training new staff as requested.
Demonstrate a team-focused attitude and encourage collaboration.
Understand and use safe work practices for all safety precautions including Emergency Evacuation Procedures, Violence in the Workplace, Accident Reporting, OSHA Compliance, and Bloodborne Pathogen Procedures.
Attend meetings and training sessions as required.
Comply with all policies as outlined in the Handbook, Property Supplement, or otherwise issued including time and attendance expectations, uniform and dress code standards, anti-harassment policy, and substances in the workplace.
Perform other duties and responsibilities as assigned by management to support departmental and operational needs.

Ability to remain standing for up to 10 hours.
Ability to walk the property frequently.
Ability to move up and down stairs regularly.
Ability to move quickly based on guest needs.
Ability to regularly move and lift up to 50 lbs.
Ability to use repetitive manual dexterity, such as squeezing, spraying, folding, polishing, scrubbing, dusting, etc.
Ability to bend, stretch, and reach frequently, including above head, and repetitively during a shift.
Ability to bend and kneel frequently.
Ability to visibly survey property areas clearly and use an eye for detail to inspect guest rooms for cleanliness.
Ability to communicate and exchange information effectively.
Ability to read, write, speak, and understand basic English.
Ability to complete a satisfactory background check.
Ability to perform assigned tasks, operate equipment, and complete job duties in a safe manner.
Flexible schedule - Willing and able to work shift duties that may include weekdays, weekends, mornings, nights, and holidays.

Time Clock and Scheduling App
Cell phone/Tablet and Radio/Walkies
Property Management System
Basic Cleaning Chemicals & Tools (mop/bucket, broom/dust pan, vacuum, sanitizers and rags)
Automatic Dishwasher
Vacuum, Steam Mop and Carpet Deep Cleaner
Irons, Ironing Boards, and Steamers
Washer/Dryer and Linen Press
Hairdryer
Commercial and guest room Coffee/Espresso Makers
Gym equipment
Pool equipment
TVs, cable boxes, network modems
Step ladder
Housekeeping carts
Multi-line phone system

Work will primarily take place in a hotel and/or restaurant environment, in both guest-facing and employee back of house areas.
Professional office environment.
Group and solo work.
Exposure to various hazardous chemicals, to be used only as instructed.

Requirements

~1 min read

1+ years professional cleaning experience, hotel/lodging environment highly preferred.
Successful completion of background check.
A highly-detailed person with passion for excellence.
Available and willing to work flexible hours based on business needs including weekdays and weekends.
Demonstrates strong communication, organizational, and problem-solving skills.
Expresses sincere enthusiasm for the role and cleanliness.
Must know how to prioritize, delegate, and respond in a timely fashion. Able to work under pressure, multi-task, and stay focused while maintaining hospitality.
Passion for delivering personalized service in a sophisticated environment.

What We Offer

~2 min read

✓Medical, Dental, Vision, and Supplemental Insurance Plans

✓Health & Wellness Programs

✓401(k) Retirement Savings Plan with Company Match

✓Paid Time Off and Paid Sick Leave

✓Family Matters Program (Paid Parental Leave)

✓Employee Travel Discounts

✓Recognition Programs and Appreciation Events

✓Training & Tuition

✓Free On-Site Parking

✓Dry Cleaning for Employee Uniforms

Location & Eligibility

Where is the job

Beverly Hills, United States

On-site at the office

Who can apply

About this job

Pay per year: ≈ $56,930–$59,010 a year; 55% above the $37,461 median for Housekeeper jobs on Jobera (567 salaries).
Who can apply: United States
Posted: Today
Employer: has 320 open jobs on Jobera.