Customer Support Associate | Insurance

The Insurance Payments Support Associate is the friendly, reliable voice for customers of a growing fintech insurance operation. You’ll thrive in a fast-moving, customer-first environment and enjoy turning payment, billing, and coverage questions into clear answers and satisfied customers. You’ll handle inquiries day to day, support claims-related concerns, and learn the systems and processes that keep service accurate and consistent. Full training and onboarding are provided, with ongoing coaching and quality monitoring to help you succeed.

• Handle customer inquiries on insurance payments, billing, and coverage
• Support claims-related questions and respond to customer concerns based on assigned processes
• Explain available payment options and arrangements in line with set guidelines

• Document every customer interaction, task, and outcome accurately in internal systems
• Process servicing transactions correctly and within required timelines
• Follow regulatory requirements, partner guidelines, and internal policies and procedures

• Complete required training and onboarding before handling inquiries independently
• Use reference materials and desktop tools to give confident, accurate answers
• Keep building product, process, and systems knowledge

• Manage time well to help the team meet service-level targets
• Work toward resolving customer concerns on the first contact
• Take part in coaching and quality monitoring to keep improving

• 1-2 years of call center or customer service experience (preferred)
• Excellent verbal and written English communication skills
• Typing speed of at least 30 WPM with strong accuracy
• Comfortable with PC and internet-based applications, and working knowledge of MS Outlook, Excel, and Word
• Strong problem-solving skills and sound judgment
• Professional, accountable, and customer-focused attitude
• Insurance background is a plus, but not required
• Open to flexible shifts, including overtime and possible weekend coverage as the team grows
• Willing to work onsite during the first month, then 2 onsite days per week once training is completed