MedTech_Customer Service Specialist_Surgery

At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at jnj.com.

As guided by Our Credo, Johnson & Johnson is responsible to our employees who work with us throughout the world. We provide an inclusive work environment where each person is considered as an individual. At Johnson & Johnson, we respect the diversity and dignity of our employees and recognize their merit.

Fueled by innovation at the intersection of biology and technology, we’re developing the next generation of smarter, less invasive, more personalized treatments.

Are you passionate about improving and expanding the possibilities of surgery? Ready to join a team that’s reimagining how we heal? Our Surgery team will give you the chance to deliver surgical technologies and solutions to surgeons and healthcare professionals around the world. Your contributions will help effectively treat some of the world’s most prevalent conditions such as obesity, cardiovascular disease and cancer. Patients are waiting.

Your unique talents will help patients on their journey to wellness. Learn more at https://www.jnj.com/medtech

1.Process customer orders and billing transactions accurately and timely by entering orders into the system, confirming order receipt, and providing product availability updates to customers.

2.Handle and resolve customer issues related to order processing, billing discrepancies, shipment delays, and product-related concerns, ensuring a high level of customer satisfaction.

3.Respond promptly to customer inquiries regarding order status, changes, cancellations, delivery schedules, and product availability.

4.Act as a key liaison between customers and internal stakeholders, including Sales, Warehouse, Import/Export, Logistics, and Shipping teams, to ensure effective communication and resolution of customer requirements and issues.

5.Represent the Customer Service function in local, regional, and global projects, participating in meetings, gathering business requirements, providing operational insights, and driving follow-up actions.

6.Ensure compliance with company policies, SOX controls, and global standard operating procedures by processing customer orders in accordance with established regulatory and business requirements.

7.Identify and implement opportunities to streamline processes, improve operational efficiency, and enhance the customer experience through continuous improvement initiatives and digital solutions such as Power Automate, Power Query, and Winshuttle.